Before Your Order Ships
We understand that things change. You're welcome to cancel your order at anytime BEFORE IT SHIPS without penalty.
After Your Order Ships
If you want to cancel your order after it has shipped, you will be charged a cancellation fee to cover our "to" and "from" shipping costs.
After all, you asked us to ship it, and we did.
The cancellation fee varies depending which products are ordered:
Accessories Only: $15.00
Portable Generators: $100.00
Standby Generators: $250.00
How to Cancel Your Order
Please email us at service@electricgeneratorsdirect.com or call (866) 437-7998 to find out if your order has shipped before canceling.
Please allow us 12-24 hours to determine its status with the manufacturers before canceling. Our web site tracking system is not realtime and, in some cases, may not accurately reflect your shipping status.
How to Track Your Order -->
Please "Contact Us" if you have any questions. Thank you.
Updated: Feb. 20, 2008 |
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