Return Policy

Thank you for shopping at Electric Generators Direct. We're here to ensure that your experience is perfect.

In some rare instances, you may need some help with a return. Don't worry! The following information will help you process your return:

No returned merchandise will be accepted without a Return Material Authorization (RMA). Please call our toll free number and speak with a customer solutions representative to obtain a RMA # and shipping instructions. We will credit you in the same manner as your original payment within 10 business days of receiving the returned item.

Unopened Merchandise
You may return any "unopened" products and accessories within 30 days of delivery for a full refund. Simply return the item to us, purchasing a label directly through UPS or FedEx. Using a non-approved shipping method will often result in delays and damages that impact our ability to process your refund. Some products include free shipping, so if you return one of these products our actual outbound shipping costs will be deducted from your return refund.

Opened Merchandise
"Opened" and unused products and accessories in their original packaging can be returned within 30 days of delivery*, but will be subject to a 25% restocking fee to cover testing, cleaning and repackaging expenses. Simply return the item to us, purchasing a label directly through UPS or FedEx. Using a non-approved shipping method will often result in delays and damages that impact our ability to process your refund. Some products include free shipping, so if you return one of these products our actual outbound shipping costs will be deducted from your return refund. Opened returns must be in salable condition with original materials and packaging.

* Engine powered equipment cannot be returned once it has been gassed or oiled due to federal shipping regulations. If the product has been gassed or oiled, it needs to be taken to an authorized service center for repair which may be covered under warranty.

Factory Direct Items
These items are shipped to you directly from the manufacturer and may be returned with approval from the manufacturer. If approved, you may be responsible for round trip shipping costs, as some products include free shipping, yet the cost of shipping may be included in the retail price. You may also be responsible for a restocking fee of up to 25%.

Cancelled Orders
An order that has shipped cannot be cancelled. If you refuse an order which has already been shipped, not due to damage, you will be responsible for paying an ORDER RETURN FEE. We incur a fee from the freight carrier to return items that have been shipped, this fee is dependent on the item refused and the destination location.

Built-to-Order Items
There are no returns allowed for products which have been specially built for you and shipped by the manufacturer. These items are not routinely stocked at our warehouse and therefore cannot be returned.

Installed Items
Once an item has been installed it cannot be returned. Any damage due to improper installation is the responsibility of you or your installer. A warranty claim can be made, but it is up to the discretion of the manufacturer if they will cover any costs associated with an incorrect installation.

Damaged Products
You must take the time to inspect the goods before you sign the delivery receipt from the carrier. If you sign the delivery receipt without inspecting the shipment you will be responsible for filing a freight claim and arranging for a repair or return of the damaged goods. Concealed damage claims must be reported immediately.

Suspect Damage
On occasion, the outer carton may look damaged, but the product inside the box is perfectly fine. If you suspect concealed damage, notate "Possible Freight Damage" on the delivery receipt while the driver is present. This way, if you discover later that the product is damaged, the remedy of a freight claim is less of a hassle.

Obvious Damage
Do not sign for damaged products. If your product arrives damaged, please (a) REFUSE DELIVERY and (b) Call Us Immediately so we can process the appropriate claims and coordinate an exchange for you.

Defective Products
We encourage you to test your product within 15 days of receipt so we can quickly remedy any mechanical problems. If you think your product is defective, don't worry.

In most cases, it's a simple issue that can be resolved over the phone. You are also welcome to contact the manufacturer's customer service departments. They have expert technicians standing by to help solve your issue. Please have your model number and serial number available for fastest service.

Engine-powered equipment cannot be returned once it has been gassed or oiled due to federal shipping regulations. If the product has been gassed or oiled, it needs to be taken to an authorized service center for repair which may be covered under warranty.

Technical Support
A-iPower
855-888-3598

Anker SOLIX
(800) 988-7973

APC
(800) 555-2725

Ariens
920-756-4688

Baldor
(920) 236-4200

Basement Watchdog
(800) 991-0466

Briggs & Stratton
(800) 743-4115

Briggs & Stratton Portable
(800) 743-4115

CableMaster
(800) 328-8116

Camco
(800) 334-2004

Campbell Hausfeld
(855) 504-5678

Caterpillar
1-844-797-6387

Centurion
(888) GENERAC

Century Wire & Cable
(800) 999-5566

Champion
(877) 338-0999

Clarke Power Generation
(866) 334-4367

Classic Accessories
(800) 854-2315

Coleman Cable
(800) 323-9355

Conntek
(877) Cords88

Cummins Onan
(800) 286-6467

Dewalt
800-433-9258

DuroMax
844-387-6629

ECHO
800-432-3246

EcoFlow
(800) 368-8604

Firman Generators
(844) 347-6261

Gen-Tran
(888) 436-8726

Generac
888-436-3722

Generac PWRcell
(888) 436-3722

GenPad
(800) 888-2069

GenTent
(781) 334-8368

Gillette
(574) 264-9639

Goal Zero
888-794-6250

Honda
(770) 497-6400

Honeywell
(888) 494-3571

IMD
(864) 968-0858

Kohler
(800) 544-2444

Midwest Electric
(507) 345-2505

Milbank
(877) 483-5314

Milwaukee
(800) 729-3878

Multiquip
(888) 661-8992

Orbital Machine Works
(469) 312-1222

Outback Power
(360) 618-4363

PowerBOSS
(800) 743-4115

PowerG
(866)902-9690

Powermate
(888) 895-4549

Pramac
(888) 977-2622

Protected Home
(952) 448-2217

QwikProducts
(321) 631-3550

Reliance Controls
(800) 634-6155

Scepter
(800) 387-6018

SmoothStarter
8444367761

Subaru
(800) 277-6246

SureCan
801-827-0500

TecMate
(905) 337-2095

Tillotson Power Products
(866) 591 8921

TruFuel
(866) 950-3835

Tsurumi Pump
(888) 878-7864

Voltmaster
(800) 730-3927

Vox
(920) 674-1716

Wanco
(800) 972-0755

Westinghouse
855-944-3571

Winco
(507) 357-6831

Yamaha
(800) 962-7926


Scheduling a Return
To return an item, please email us at service@electricgeneratorsdirect.com or call 1 (800) 800-3317 for the address to our Returns Center, which is different than what's posted on the box.

Products returned to the wrong address may be refused, delaying your credit, which typically takes 2-3 weeks to process.

Please "Contact Us" if you have additional questions.

Last Modified: March 7, 2023