Electric Generator Shipping
How To Get Free Shipping On Generators
Electric Generators Direct delivers your products fast and hassle-free. We are proud to offer Free Shipping* on thousands of qualified products within the lower 48 states.
*Subject to change. Free Shipping not available on all products, i.e., products under $199, overweight and oversized equipment, special delivery services, Alaska, or Hawaii. Due to the pandemic’s supply-chain challenges, product availability and shipping times are not guaranteed. For more information regarding these unusual circumstances, please visit our Covid-19 response page.
Products ship in various ways, including directly from the manufacturer or from our warehouse. These methods will appear in the cart or at checkout before completing an order. Becoming familiar with shipping methods helps inform the requirements your order may have for delivery.
When receiving your order, please be sure to check for damage before signing off and taking receipt of your shipment.
For detailed information on how to receive a freight shipment, watch the video below.
How To Handle Shipping Damage
Roads aren't perfect, and on rare occasions, a package can get bumped. In those cases, it's best to take a picture, refuse the delivery, and record the damage on the driver's bill. Some concealed damage may not be readily apparent, so you should inspect the shipment thoroughly upon receipt. Next, let us know immediately, so we can make arrangements to get you a replacement as quickly as possible.
Lift-Gate Service & Curb-Side Delivery
A liftgate is a hydraulic platform affixed to the back of the truck that allows it to safely lower the product from the truck onto the street, also known as "curbside" delivery. For most equipment, Lift-Gate Service will be free, but is subject to change and may vary on certain products. Please check the product page for details.
All products weighing more than 100 lbs. ship via semi-truck. While some truck drivers may help you unload your delivery, they are not required to lift the products. It is strongly recommended you select our "Lift-Gate Service" checkbox unless you have a loading dock or forklift to safely unload your shipment off the trailer.
As a convenience to our customers, we offer a unique White-Glove Service upon special request. With White-Glove Service, a mover will transfer your product from the curb to your garage, or predetermined place where you need it.
The cost of White-Glove Service depends on the delivery service selected, the size and weight of the equipment, and the location of the delivery. Please contact us for a quote.
What if I don't get a shipping notification?
If you do not receive a shipping notification after the specified processing time but have received an order confirmation email, it means your order is still being processed. If you did not get an order confirmation email, please log into your account and verify your email address on the order.
What if my product is on backorder?
Not to worry. We use a state-of-the-art, real-time inventory system that checks our warehouse stock and automatically updates our site on a daily basis. However, products that are currently listed as back-ordered will display estimated ship times from the manufacturer. You may place your purchase so when the product becomes available, you will be on the list to receive it. You may also elect to be notified when the item is back in stock or select another product.
Your order can arrive as quickly as the next business day once it ships from our warehouse. We offer expedited delivery on all ELIGIBLE IN-STOCK GENERATORS Just look for “Next-Day Air Available” to see if the equipment is eligible.
While we will do our best to prioritize expedited orders, you should expect your order to ship within the lead times noted on our product pages.
The holidays are a busy time for shipping, even when there isn't a global pandemic interrupting supply lines. To increase the chances of getting your order in time for the holidays, we recommend placing them a few weeks in advance.
Below are some latest date suggestions for placing orders in time for Christmas.
Gas-Powered & Equipment Over 150 Pounds
All in-stock, gas-powered equipment products are shipped via freight, so they will take at least 5 business days to receive under normal circumstances.
- LTL/Freight Shipping: Order by Friday, December 11th @ 12:00 PM CST
Electric-Powered Equipment & Accessories
In-stock, electric-powered items under 150lbs. are small enough to be shipped ground.
- Ground Shipping: Order by Sunday, December 13th @ 12:00 PM CST
Holiday Expedited Delivery
You can order expedited delivery on select, in-stock equipment eligible for ground shipping.
- Second-Day & Next Day Air: Order by Friday, December 18th @ 12 PM CST
Expedited Shipping Fees
Expedited orders will receive priority processing, however, the fees paid for Next-Day and Two-Day Air are non-refundable. Carriers will do everything in their power to deliver your order on time, but if they are experiencing shipping delays due to severe weather, mandatory evacuations, increased demands, etc., they cannot refund the fees paid as they are still providing the expedited service.
Remote Area Surcharges
Within the contiguous U.S., a few ZIP codes require additional services to facilitate delivery. If you are one of the few who happens to live on an island or unique area, we can still ship to you. However, depending on your ZIP code, you may see a "Remote Area Surcharge" while checking out. The shipping company will determine whether you live in a remote area and associated remote shipping fees.
Changes to the delivery address requested after the product ships will incur a re-consignment fee.
CARB & DOE Requirements
Some gas-powered equipment cannot be shipped to California because they do not meet the emission standards of the California Air Resources Board (CARB). To see which products are eligible, please log into your account, or enter your ZIP code on the website while shopping.
For HVAC equipment, efficiency requirements, like SEER/HSPF/Low NOx are based on region, so it's important to know which heating and cooling units conform to your region's guidelines. We do our best to provide you with compliant equipment based on your ZIP code, so please be sure to be logged into our site, or enter your zip code while shopping.
Alaska & Hawaii
We can ship most items to Alaska and Hawaii. However, due to the extra shipping costs, we cannot offer "Free Shipping" to these states. Standard shipping rates will be added to the shopping cart when checking out. If an item is in stock and available for ground shipping, you may select expedited shipping. Please be sure to log into your account, or add your ZIP code for accurate shipping rates.
We currently do not ship internationally, including to Canada or U.S. territories. We can, however, ship to freight forwarders inside the United States. You would be responsible to coordinate and pay for the international shipment.