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Generac Mobile Link™ Cellular Remote Monitoring System

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Generac Electric Generators and Accessories
Model: 6463
(Based on expert analysis, manufacturer ratings and customer reviews)
3.7 out of 53.7 out of 53.7 out of 53.7 out of 53.7 out of 5
55 Reviews
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Product Video Disclaimer: "PED is not responsible for any variances from the product in this video and the item you purchase. Please review all product specs prior to purchase."

*** New App For Smartphones & Tablets (Apple iOS® & Android™) ***
A Handheld Web Portal + Push Notifications For Status Changes

Generac Mobile Link™ Remote Monitoring System
Cellular remote monitoring system for standby generators
Allows you to check generator's status, even when you're away

Personalized Web Portal w/ Dealer locator & Local Weather Updates
Generator status/history, battery voltage & Hz during operation
Adjustable maintenance schedule/log & remotely set exercise time

Email & Text Notifications Plus Maintenance Reminders
Be alerted of a successful exercise, change in status & faults
Allows up to 4 different accounts to receive emails & texts

Added Features
Installs in less than 15 minutes & is extremely user friendly
With or without power, you'll always know what's going on

1st Year Of Monitoring Is Included With Purchase
Annual & monthly plans from as little as $8/month

Compatibility: (*Not For Use With The Adv Wireless Monitor, 5951)
2008+ Air-Cooled & 2010+ Liquid Cooled Standby Generators
Not Compatible w/ EcoGen or CorePower Systems

*Note Liquid Cooled Models Require Harness (6478) Not Included
Product Specs
Frequency
60 Hertz
Overview
Weight
1 Pound
Consumer Warranty
1 Year
UPC
696471064636
Model
6463
  3 Questions
Q: Can mobile link work thru my PC?
by Sam Frangipane from Connecticut on October 05, 2013

A: Thank you for your interest in Electric Generators Direct!

The Generac 6463, mobile link monitoring system is designed to provide some peace of mind while you are away from home. Using your computer, tablet or smart phone, Mobile Link provides a personalized web portal where you can view your generator’s status, maintenance schedule, event history and much more. Get emails or text notifications the moment there is any change in your generator’s status.
by Mike, Product Expert

Q: Last question of the day, can this be used with the 5951 advanced wireless monitor installed and if so do I still need another 6478 cable?
by Joe Russo from New York on September 07, 2013

A: Unfortunately with these items you can only use one at a time. So, if you already have model 5951 you cannot use model 6463 Mobile Link.

by Mike, Product Expert

Q: Does mobile link allow you to start a generator remotely?
by Nicholas from Michigan on July 22, 2013

A: Mobile link is a monitoring system only. The only remote options is to run a 12 min maintenance cycle to test the system.

by Mike, Product Expert

Generac 6463 Reviews & Ratings
Overall Rating
Features
4/5
Quality
4/5
Performance
4/5
Value
3/5
Overall
3.7 out of 53.7 out of 53.7 out of 53.7 out of 53.7 out of 5
Pros
Easy To Use (16)
I'd Buy It Again (10)
Features (8)
High Quality (7)
Price (6)
Cons
Unreliable (8)
Bad Instructions (7)
Expensive (5)
Difficult To Use (2)
Durability (2)
69% of respondents would recommend this product to a friend
55 Reviews  Sort by 
 
Michael
Purchased from Electric Generators Direct
Purchased 12/16/14
Most Helpful Positive Review
REVIEWED
JAN.
24
2015
5 out of 55 out of 55 out of 55 out of 55 out of 5
Great Product
This is a must have item for anyone with a whole house generator. I installed it myself in about 15 minutes. About a week later I received an email and text that the generator was low on coolant, which is a fault causing the generator to shut down.

I never would have known the generator was in a fault mode until the power went out and my generator failed to work.

I topped it off with antifreeze and the unit is ready to run should the power go out. I can monitor the generator from my... more
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Michael Recommends This Generac Product
Was this review helpful?
611
Everett S.
Sodus, MI
Purchased from Electric Generators Direct
Purchased 8/4/17
Most Helpful Critical Review
REVIEWED
AUG.
29
2017
1 out of 51 out of 51 out of 51 out of 51 out of 5
Disappointed
Unhappy that it was not explained to me that a monthly fee would have to be paid for the app. I thought it was a free app to me but fee was if you used app for service ctr. When you purchase a printer, the app is free to use the printer. So i assumed the same for this mobile device. Not worth fees if you don't go away for long periods of time. Disappointed.
Cons: Bad Instructions, Expensive
Everett Does Not Recommend This Product
Mike, the Generator Expert
Product Expert
Everett,
Each new device comes with a one year cellular subscription. After that, there are month-to-month and annual subscription options available.
more
Manufacturer Response
Brand Rep
Everett,
We apologize for any confusion. After the first free year of service, flexible data packages are available-- starting at one year of service for as little as $99. Please know that this information, along with other specifics pertaining to the Mobile Link device and remote monitoring services, is available on our website here: http://www.generac.com/all-products/parts-accessories/mobile-link
more
Was this review helpful?
10
George G.
Belgrade, ME
REVIEWED
JUL.
27
2017
5 out of 55 out of 55 out of 55 out of 55 out of 5
Works As Advertised!
I am on my second Mobile Link device for the same generator. My first device failed right at the two year point after solid performance and keeping me updated on the status of power at my remote lake house in Maine. It is great to know that the power is out and the generator is doing its job when it is January, 20 below zero, and you are at least 4 hours away by car in good weather!! I lowered the quality rating due to the failure of my first unit, but did not hesitate to buy a replacement... more
Pros: Easy To Use, I'd Buy It Again, Features, Exceeded Expectations
Cons: Durability
George Recommends This Generac Product
Was this review helpful?
00
Joe A.
Middle Grove, NY
Purchased from Electric Generators Direct
Purchased 4/25/17
Total Reviews
2 Reviews
REVIEWED
MAY.
17
2017
5 out of 55 out of 55 out of 55 out of 55 out of 5
Great Product
Bought it at a great price when it was recently on sale. Contrary to some other reviews it was a snap to install and it works as advertised. What else is there to say.
Pros: Easy To Use, High Quality, Price, Reliable
Cons: None so far.
Joe Recommends This Generac Product
Was this review helpful?
00
Peter S.
Solon, OH
Purchased from Electric Generators Direct
Purchased 3/16/17
REVIEWED
APR.
06
2017
4 out of 54 out of 54 out of 54 out of 54 out of 5
So Far, So Good!
I installed the Mobile Link unit myself, after having my Generac generator professionally installed about 4 weeks ago. The instruction manual could of been written and illustrated better, but I got it in place in about 45 mins. Syncing the unit with the website was straightforward and simple. Like clockwork, I have been receiving weekly emails each time my generator exercises itself. If you have a generator at a vacation home which is out-of-date, these emails go a long way in assuring you... more
Pros: Easy To Use, High Quality, Reliable
Cons: Bad Instructions, Expensive, Poor instruction illustrations
Peter Recommends This Generac Product
Was this review helpful?
00
Roulf W.
Livingston, TN
Purchased from Electric Generators Direct
Purchased 11/30/15
Total Reviews
2 Reviews
REVIEWED
JAN.
30
2017
5 out of 55 out of 55 out of 55 out of 55 out of 5
General Genrator
I am very happy with my home genartor order from you. I also recordmend to our customer that he should order a generator from you. Mr. Groves did place his order with you. Thank you for all of the help. I am very pleased with your service and your company.
Pros: Features, High Quality, Price
Cons: None
Roulf Recommends This Generac Product
Was this review helpful?
00
William B.
Pine Bluff, AR
Purchased from Electric Generators Direct
Purchased 10/22/16
REVIEWED
DEC.
17
2016
5 out of 55 out of 55 out of 55 out of 55 out of 5
Not Used In A Power Outage Yet
I will submit a review after a power outage where I can judge if it does what it suppose to do.
Pros: Easy To Use, Reliable, High Quality
William Recommends This Generac Product
Was this review helpful?
01
Ed M.
Wynantskill, NY
Purchased from Electric Generators Direct
Purchased 10/27/14
Total Reviews
8 Reviews
Total Helpful Votes
23 Helpful Votes
REVIEWED
DEC.
13
2016
1 out of 51 out of 51 out of 51 out of 51 out of 5
This Is Not The Greatest
Most people that have stand-by generators do not use Iphones. Elderly couples that are retired do not know how to operate this unit.
Cons: Unreliable, Bad Instructions, Expensive, Difficult To Use
Ed Does Not Recommend This Product
Manufacturer Response
Brand Rep
Ed,
The great thing about the Mobile Link device is that while a smart phone can be used to check your generator's status, you can also retrieve this information from a computer or alternative devices as well. Best of all, if you don't understand how to take advantage of this helpful tool, we have representatives available 24/7 at 888-GENERAC (436-3722) that can provide further assistance if/when questions arise. Don't hesitate to give us a call if there is something we can help with.
more
Was this review helpful?
01
Richard F.
Goldsboro, NC
Purchased from Electric Generators Direct
Purchased 10/12/16
Total Reviews
2 Reviews
REVIEWED
NOV.
30
2016
1 out of 51 out of 51 out of 51 out of 51 out of 5
Poor Customer Service Fom Generators Direct, Mobile Link
I ordered one from generators direct it shipped and was here fast! Installed by a licensed dealer. DEFECTIVE right out of the box. Called generators direct not our problem. Switched me to generac not our problem. Called both back SEVERAL times and guess what still have a almost three hundred dollar DEFECTIVE mobile link on my generator. Posted a bad review guess what that doesn't show up either. Can't get either place to return my calls or emails. No customer service from either company. I'm... more
Cons: Unreliable, Low Quality, Expensive
Richard Does Not Recommend This Product
Mike, the Generator Expert
Product Expert
Richard,
Sorry to hear about the issues with your mobile link. Looking back at the notes for this order. We offered to pick up and replace the defective unit when you called on 11/11. Feel free to contact us @ 1 (800) 800-3317 or service@electricgeneratorsdirect.com
more
Was this review helpful?
01
Glenn S.
East Hanover, NJ
Purchased from Electric Generators Direct
Purchased 6/15/13
Total Helpful Votes
38 Helpful Votes
REVIEWED
JUN.
22
2013
1 out of 51 out of 51 out of 51 out of 51 out of 5
Complete Disappointment
I just purchased and installed a Model 6463 Mobile Link to replace a Model 5951 Remote Monitor, what a complete disappointment. First it does not have the same features as the 5951 such as setting clock, changing from quiet mode to full speed when setting the exercise time, cannot remote start or remote start with switch over, could be added with a Pin code I'm sure. Second the service is very unreliable sometimes it takes up to 10 to 15 minutes to receive a status change. I have great Verizon... more
Cons: Low Quality, Unreliable
Glenn Does Not Recommend This Product
Mike, the Generator Expert
Product Expert
Glenn,
Thank you for reaching out to us. I am sorry to hear that this product is not currently meeting your expectations. I would like to take a minute to explain the differences between the local monitoring products and the cellular based Mobile Link, as I feel understanding the differences may illuminate the benefits of Mobile Link:

• The 5928 Basic Monitor and 5951 Advanced Wireless Monitor are devices that communicate on a local frequency. This local frequency is subject to interference at the house by other electronic devices and housing materials, while Mobile Link’s cellular connection provides reliable communication, even during power outages, nationwide.

• A local monitor communicates only to one generator, within a limited range of the generator. Mobile Link allows a customer to monitor multiple generators from anywhere in the world.

• The generator clock is designed to only be set once at installation by the installer, and thus the capability to change this was not a strongly requested feature for Mobile Link. During daylight savings, the Mobile Link does allow customers to change the exercise time, however it only allows the exercise to be run at the factory recommended speed since full power is not necessary (and simply puts extra wear on your generator).

• As the Mobile Link has to transmit its data through the internet to the user, there is a lag of approximately 5 to 15 minutes. This lag does not interfere with the accuracy or reliability of the information as there are safety checks to help ensure all messages are delivered within a reasonable time frame from when an event happens or attention is needed, allowing Mobile Link customers to proactively know, from anywhere in the world, that their generator will be ready when they need it.

• Mobile Link is designed to proactively keep customers informed, so notifications (proactive) are sent out before standbystatus.com is updated (reactive). The history log on standbystatus.com allows a customer to easily see the last 50 events that the generator has experienced.

• The transfer switch on the Generac standby generators automatically transfers from utility to generator power when there is a power failure. The generator also weekly exercises itself to make sure there are no problems and to circulate its internal fluids. Because of these automatic features, being able to manually start the generator at full load from a remote monitor has limited practical benefits, and was thus removed to make Mobile Link easier to understand and use.
more
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384
Robert S.
Hinkley, OH
Purchased from Electric Generators Direct
Purchased 8/28/13
Total Reviews
2 Reviews
Total Helpful Votes
24 Helpful Votes
REVIEWED
SEP.
19
2013
5 out of 55 out of 55 out of 55 out of 55 out of 5
Haven't Installed It
Even though the first year is free, subsequent years will cost too much for the feature. Not sure, I will install it. Decide for yourself.
Pros: Features, High Quality
Robert Recommends This Generac Product
Mike, the Generator Expert
Product Expert
Robert,
Each new device comes with a one year cellular subscription. After that, subscription options vary from $12.50/month to $99/year annual plans. Plans automatically renew using the same payment method and plan selection for your convenience. Additional subscription time can be added at any time without penalty, though cancellation of prepaid plans may carry an early termination fee. Keep in mind that standard messaging/data rates from your mobile phone provider would apply if you opt to receive text/email notifications on your mobile phone.
more
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131
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