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Generac Mobile Link™ Cellular Remote Monitoring System

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Generac Electric Generators and Accessories
Model: 6463
(Based on expert analysis, manufacturer ratings and customer reviews)
3.6 out of 53.6 out of 53.6 out of 53.6 out of 53.6 out of 5
59 Reviews
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Product Video Disclaimer: "PED is not responsible for any variances from the product in this video and the item you purchase. Please review all product specs prior to purchase."

*** New App For Smartphones & Tablets (Apple iOSģ & Android
A Handheld Web Portal + Push Notifications For Status Changes

Generac Mobile Link
Cellular remote monitoring system for standby generators
Allows you to check generator's status, even when you're away

Personalized Web Portal w/ Dealer locator & Local Weather Updates
Generator status/history, battery voltage & Hz during operation
Adjustable maintenance schedule/log & remotely set exercise time

Email & Text Notifications Plus Maintenance Reminders
Be alerted of a successful exercise, change in status & faults
Allows up to 4 different accounts to receive emails & texts

Added Features
Installs in less than 15 minutes & is extremely user friendly
With or without power, you'll always know what's going on

1st Year Of Monitoring Is Included With Purchase
Annual & monthly plans from as little as $8/month

Compatibility: (*Not For Use With The Adv Wireless Monitor, 5951)
2008+ Air-Cooled & 2010+ Liquid Cooled Standby Generators
Not Compatible w/ EcoGen or CorePower Systems

*Note Liquid Cooled Models Require Harness (6478) Not Included
Product Specs
Frequency
60 Hertz
Overview
Weight
1 Pound
Consumer Warranty
1 Year
UPC
696471064636
Model
6463
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  3 Questions
Q: Can mobile link work thru my PC?
by Sam Frangipane from Connecticut on October 05, 2013

A: Thank you for your interest in Electric Generators Direct!

The Generac 6463, mobile link monitoring system is designed to provide some peace of mind while you are away from home. Using your computer, tablet or smart phone, Mobile Link provides a personalized web portal where you can view your generatorís status, maintenance schedule, event history and much more. Get emails or text notifications the moment there is any change in your generatorís status.
by Mike, Product Expert
Q: Last question of the day, can this be used with the 5951 advanced wireless monitor installed and if so do I still need another 6478 cable?
by Joe Russo from New York on September 07, 2013

A: Unfortunately with these items you can only use one at a time. So, if you already have model 5951 you cannot use model 6463 Mobile Link.

by Mike, Product Expert
Q: Does mobile link allow you to start a generator remotely?
by Nicholas from Michigan on July 22, 2013

A: Mobile link is a monitoring system only. The only remote options is to run a 12 min maintenance cycle to test the system.

by Mike, Product Expert
Generac 6463 Reviews & Ratings
Overall Rating
Features
4/5
Quality
4/5
Performance
4/5
Value
3/5
Overall
3.6 out of 53.6 out of 53.6 out of 53.6 out of 53.6 out of 5
Pros
Easy To Use (17)
I'd Buy It Again (10)
Features (8)
High Quality (7)
Reliable (6)
Cons
Unreliable (10)
Bad Instructions (9)
Expensive (7)
Low Quality (4)
Durability (3)
64% of respondents would recommend this product to a friend
59 Reviews  Sort by 
 
Michael
Purchased from Electric Generators Direct
Purchased 12/16/14
Most Helpful Positive Review
REVIEWED
JAN.
24
2015
5 out of 55 out of 55 out of 55 out of 55 out of 5
Great Product
This is a must have item for anyone with a whole house generator. I installed it myself in about 15 minutes. About a week later I received an email and text that the generator was low on coolant, which is a fault causing the generator to shut down.

I never would have known the generator was in a fault mode until the power went out and my generator failed to work.

I topped it off with antifreeze and the unit is ready to run should the power go out. I can monitor the generator from my... more
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Michael Recommends This Generac Product
Was this review helpful?
712
Kevin H.
Bangor, PA
Purchased from Electric Generators Direct
Purchased 10/16/17
Most Helpful Critical Review
REVIEWED
NOV.
07
2017
3 out of 53 out of 53 out of 53 out of 53 out of 5
Mobil Link
Installation Instructions are not the best.. Instructions inform that you take out a fuse from transfer switch which is not marked. Upon calling Generac authorized local electrician to come out he unplugged one wire inside unit and got Mobil line to work costing me 90 dollars. Plus App will not connect while generator is in exercise mode.
Pros: Quiet, Light Weight
Cons: Bad Instructions, Expensive, Low Quality
Kevin Does Not Recommend This Product
Mike, the Generator Expert
Product Expert
Kevin,
For troubleshooting connectivity issues, please contact Mobile Link technical support @ (855) 436-8439
more
Was this review helpful?
10
Michael E.
Land O Lakes, FL
REVIEWED
NOV.
10
2017
1 out of 51 out of 51 out of 51 out of 51 out of 5
Arrived Broken / No Rma From Generac W/out Paying For Onsite Vis
I purchased this from EGD for a 22KW Generac unit. It does not work, and when i contacted Generac, they have to send an authorized repair person out to fix (cost - $250).
Cons: Unreliable, Durability, Poor post-sales support
Michael Does Not Recommend This Product
Mike, the Generator Expert
Product Expert
Michael,
Very sorry you're experiencing issues with the MobileLink. Based on the notes in your order, we have offered you a refund or a replacement. Please feel free to contact us @1 (800) 800-3317
more
Was this review helpful?
00
Everett S.
Sodus, MI
Purchased from Electric Generators Direct
Purchased 8/4/17
REVIEWED
AUG.
29
2017
1 out of 51 out of 51 out of 51 out of 51 out of 5
Disappointed
Unhappy that it was not explained to me that a monthly fee would have to be paid for the app. I thought it was a free app to me but fee was if you used app for service ctr. When you purchase a printer, the app is free to use the printer. So i assumed the same for this mobile device. Not worth fees if you don't go away for long periods of time. Disappointed.
Cons: Bad Instructions, Expensive
Everett Does Not Recommend This Product
Mike, the Generator Expert
Product Expert
Everett,
Each new device comes with a one year cellular subscription. After that, there are month-to-month and annual subscription options available.
more
Manufacturer Response
Brand Rep
Everett,
We apologize for any confusion. After the first free year of service, flexible data packages are available-- starting at one year of service for as little as $99. Please know that this information, along with other specifics pertaining to the Mobile Link device and remote monitoring services, is available on our website here: http://www.generac.com/all-products/parts-accessories/mobile-link
more
Was this review helpful?
11
Joe A.
Middle Grove, NY
Purchased from Electric Generators Direct
Purchased 4/25/17
Total Reviews
2 Reviews
REVIEWED
MAY.
17
2017
5 out of 55 out of 55 out of 55 out of 55 out of 5
Great Product
Bought it at a great price when it was recently on sale. Contrary to some other reviews it was a snap to install and it works as advertised. What else is there to say.
Pros: Easy To Use, High Quality, Price, Reliable
Cons: None so far.
Joe Recommends This Generac Product
Was this review helpful?
11
Joe M.
Wilmington, NC
Purchased from Electric Generators Direct
Purchased 9/11/17
REVIEWED
OCT.
23
2017
3 out of 53 out of 53 out of 53 out of 53 out of 5
Monthly Fee
For the initial purchase price combined with the monthly fee I don't feel this product is worth the cost. This device functions great works as intended however it is not imparitive to the function of the generator therefore in my opinion not worth the expense. A standby generator is for emergency situations and not frequently used so to pay monthly to monitor a unit that has smart features for monitoring its own function is not worth the cost of a monthly fee. It takes no time or effort to look... more
Pros: Easy To Use, Fast
Cons: Expensive
Joe Does Not Recommend This Product
Was this review helpful?
01
George G.
Belgrade, ME
REVIEWED
JUL.
27
2017
5 out of 55 out of 55 out of 55 out of 55 out of 5
Works As Advertised!
I am on my second Mobile Link device for the same generator. My first device failed right at the two year point after solid performance and keeping me updated on the status of power at my remote lake house in Maine. It is great to know that the power is out and the generator is doing its job when it is January, 20 below zero, and you are at least 4 hours away by car in good weather!! I lowered the quality rating due to the failure of my first unit, but did not hesitate to buy a replacement... more
Pros: Easy To Use, I'd Buy It Again, Features, Exceeded Expectations
Cons: Durability
George Recommends This Generac Product
Was this review helpful?
01
Peter S.
Solon, OH
Purchased from Electric Generators Direct
Purchased 3/16/17
REVIEWED
APR.
06
2017
4 out of 54 out of 54 out of 54 out of 54 out of 5
So Far, So Good!
I installed the Mobile Link unit myself, after having my Generac generator professionally installed about 4 weeks ago. The instruction manual could of been written and illustrated better, but I got it in place in about 45 mins. Syncing the unit with the website was straightforward and simple. Like clockwork, I have been receiving weekly emails each time my generator exercises itself. If you have a generator at a vacation home which is out-of-date, these emails go a long way in assuring you... more
Pros: Easy To Use, High Quality, Reliable
Cons: Bad Instructions, Expensive, Poor instruction illustrations
Peter Recommends This Generac Product
Was this review helpful?
01
Roulf W.
Livingston, TN
Purchased from Electric Generators Direct
Purchased 11/30/15
Total Reviews
2 Reviews
REVIEWED
JAN.
30
2017
5 out of 55 out of 55 out of 55 out of 55 out of 5
General Genrator
I am very happy with my home genartor order from you. I also recordmend to our customer that he should order a generator from you. Mr. Groves did place his order with you. Thank you for all of the help. I am very pleased with your service and your company.
Pros: Features, High Quality, Price
Cons: None
Roulf Recommends This Generac Product
Was this review helpful?
12
Ed M.
Wynantskill, NY
Purchased from Electric Generators Direct
Purchased 10/27/14
Total Reviews
9 Reviews
Total Helpful Votes
23 Helpful Votes
REVIEWED
DEC.
13
2016
1 out of 51 out of 51 out of 51 out of 51 out of 5
This Is Not The Greatest
Most people that have stand-by generators do not use Iphones. Elderly couples that are retired do not know how to operate this unit.
Cons: Unreliable, Bad Instructions, Expensive, Difficult To Use
Ed Does Not Recommend This Product
Manufacturer Response
Brand Rep
Ed,
The great thing about the Mobile Link device is that while a smart phone can be used to check your generator's status, you can also retrieve this information from a computer or alternative devices as well. Best of all, if you don't understand how to take advantage of this helpful tool, we have representatives available 24/7 at 888-GENERAC (436-3722) that can provide further assistance if/when questions arise. Don't hesitate to give us a call if there is something we can help with.
more
Was this review helpful?
01
John C.
Carmel, NY
Purchased from Electric Generators Direct
Purchased 9/17/17
Total Reviews
3 Reviews
REVIEWED
OCT.
13
2017
1 out of 51 out of 51 out of 51 out of 51 out of 5
No Good
No Good
Cons: Unreliable, Bad Instructions, Difficult To Use, Low Quality
John Does Not Recommend This Product
Mike, the Generator Expert
Product Expert
John,
Very sorry to hear that you're having issues with this product. Generac provides a 1-Year Warranty on this item. For troubleshooting questions, Generac can be reached directly @ 888-436-3722.
more
Manufacturer Response
Brand Rep
John,
Are you able to elaborate at all on your sentiments? We'd relish the opportunity to speak with you directly regarding your experience as it will allow us to address your personal experience in further detail. Upon your earliest convenience, please contact us directly at 888-GENERAC (436-3722).
more
Was this review helpful?
02
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