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Electric Generators Direct is your online camping generator, portable emergency generator, home standby generator and commercial generator superstore!



We offer a wide selection of portable generators and home standby generators from Briggs & Stratton, Cummins Onan, Generac Guardian, Honda, Honeywell, Kohler, Winco and Yamaha.

Return Policy

Thank you for shopping at Electric Generators Direct. We're here to ensure that your experience is perfect.

In some rare instances, you may need some help with a return. Don't worry! The following information will help you process your return:

No returned merchandise will be accepted without a Return Material Authorization (RMA). Please call our toll free number and speak with a customer solutions representative to obtain a RMA # and shipping instructions. We will credit you in the same manner as your original payment within 10 business days of receiving the returned item.

Unopened Merchandise
You may return any "unopened" products and accessories within 30 days of delivery for a full refund. Simply return the item to us, shipping prepaid & using the most convenient shipping method available to you. Some products include free shipping, so if you return one of these products our actual outbound shipping costs will be deducted from your return refund.

Opened Merchandise
"Opened" products and accessories can be returned within 30 days of delivery*, but will be subject to a 25% restocking fee to cover testing, cleaning and repackaging expenses. Simply return the item to us, shipping prepaid & using the most convenient shipping method available to you. Some products include free shipping, so if you return one of these products our actual outbound shipping costs will be deducted from your return refund. Opened returns must be in salable condition with original materials and packaging.

* Engine powered equipment cannot be returned once it has been gassed or oiled due to federal shipping regulations. If the product has been gassed or oiled, it needs to be taken to an authorized service center for repair which may be covered under warranty.

Factory Direct Items
These items are shipped to you directly from the manufacturer and may be returned with approval from the manufacturer. If approved, you may be responsible for round trip shipping costs, as some products include free shipping, yet the cost of shipping may be included in the retail price. You may also be responsible for a restocking fee of up to 25%.

Cancelled Orders
An order that has shipped cannot be cancelled. If you refuse an order which has already been shipped, you will be responsible for both the outbound and return shipping costs.

Built-to-Order Items
There are no returns allowed for products which have been specially built for you and shipped by the manufacturer. These items are not routinely stocked at our warehouse and therefore cannot be returned.

Installed Items
Once an item has been installed it cannot be returned. Any damage due to improper installation is the responsibility of you or your installer. A warranty claim can be made, but it is up to the discretion of the manufacturer if they will cover any costs associated with an incorrect installation.

Damaged Products
You must take the time to inspect the goods before you sign the delivery receipt from the carrier. If you sign the delivery receipt without inspecting the shipment you will be responsible for filing a freight claim and arranging for a repair or return of the damaged goods. Concealed damage claims must be reported immediately.

Suspect Damage
On occasion, the outer carton may look damaged, but the product inside the box is perfectly fine. If you suspect concealed damage, notate "Possible Freight Damage" on the delivery receipt while the driver is present. This way, if you discover later that the product is damaged, the remedy of a freight claim is less of a hassle.

Obvious Damage
Do not sign for damaged products. If your product arrives damaged, please (a) REFUSE DELIVERY and (b) Call Us Immediately so we can process the appropriate claims and coordinate an exchange for you.

Defective Products
We encourage you to test your product within 15 days of receipt so we can quickly remedy any mechanical problems. If you think your product is defective, don't worry.

In most cases, it's a simple issue that can be resolved over the phone. You are also welcome to contact the manufacturer's customer service departments. They have expert technicians standing by to help solve your issue. Please have your model number and serial number available for fastest service.

Engine-powered equipment cannot be returned once it has been gassed or oiled due to federal shipping regulations. If the product has been gassed or oiled, it needs to be taken to an authorized service center for repair which may be covered under warranty.

Technical Support
APC
(800) 555-2725

Baldor
(920) 236-4200

Basement Watchdog
(800) 991-0466

Briggs & Stratton
(800) 743-4115

CableMaster
(800) 328-8116

Camco
(800) 334-2004

Campbell Hausfeld
800-330-0712

Centurion
(888) GENERAC

Century Wire & Cable
(800) 999-5566

Champion
(877) 338-0999

Classic Accessories
(800) 854-2315

Coleman Cable
(800) 323-9355

Conntek
(877) Cords88

Cummins Onan
(800) 642-0085

Cummins Power Generation
(800) 888-6626

DeWalt
(888)-895-4549

Gen-Tran
(888) 436-8726

Generac
888-436-3722

GenPad
(800) 888-2069

GenTent
(781) 334-8368

Gillette
(800) 777-9639

Honda
(770) 497-6400

Honeywell
(888) 494-3571

IMD
(864) 968-0858

Kohler
(800) 544-2444

Midwest Electric
(507) 345-2505

Orbital Machine Works
(469) 312-1222

PowerBOSS
(800) 743-4115

Powermate
(800) 445-1805

Pramac
(888) 977-2622

Protected Home
(952) 448-2217

Reliance Controls
(800) 634-6155

Scepter
(800) 387-6018

Slime
(888) 457-5463

Subaru
(800) 277-6246

TecMate
(905) 337-2095

TruFuel
(866) 950-3835

Tsurumi Pump
(888) 878-7864

Voltmaster
(800) 730-3927

Vox
(920) 674-1716

Wagan
(800) 231-5806

Wanco
(800) 972-0755

Winco
(507) 357-6831

Yamaha
(800) 962-7926


Scheduling a Return
To return an item, please email us at service@electricgeneratorsdirect.com or call 1 (800) 800-3317 for the address to our Returns Center, which is different than what's posted on the box.

Products returned to the wrong address may be refused, delaying your credit, which typically takes 2-3 weeks to process.

Please "Contact Us" if you have additional questions.
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Electric Generators Direct is your online portable gas generator and home standby generator superstore. We carry a wide selection of inverter generators, emergency power generators, propane generators and natural gas generators, tri-fuel generators, and Honda powered generators from Briggs & Stratton, Honda, Honeywell, Generac Guardian, Kohler, Winco, and Yamaha. Electric Generators Direct also specializes in generator accessories from Gen-Tran and Reliance Controls.