Due to the weight of some generators, they cannot be shipped via Ground. Instead, they are shipped via semi-trucks (aka freight), which are designed to unload products at loading docks and freight terminals.
You have three options to get your heavy product off the semi-trucks:
Select Lift-Gate Service
Get help from at least 2-4 able-bodied people
Use a loading dock or forklift that you own
What is Lift-Gate?
When you order Lift-Gate Service, we'll send a special truck equipped with a hydraulic lift to safely lower the product from the truck to the curb. In many instances, we offer this service for free. The cost, if any, of the lift-gate will be indicated on the product page.
Remember, while some truck drivers are kind enough to help you lift the products, they are not required to do so. Ordering Lift-Gate Service ensures you'll get the product on your curb.
Please watch the video below for an explanation of our shipping policies.