We are not able to take Next Day and 2nd Day Air orders for certain parts of North Carolina (Visit FedEx for a list). We apologize for the inconvenience. Please check our Hurricane Shipping Notice for updates. Expedited shipping charges are non-refundable and delivery times are not guaranteed. We will get the products out the door and into the hands of FedEx. They will make every effort to deliver on time, but circumstances may cause a delay like government-issued evacuations, flight groundings, and road closures.
Free Shipping on Generators
The vast majority of electric generator products are shipped FREE to anywhere in the lower 48 states.
Shipping on Accessories
Shipping that is charged on accessories depends on the contents of your shopping cart during checkout.
When purchasing accessories alongside a generator, both the generator and accessories will ship for FREE.
However, accessories that are purchased separately are subject to standard shipping rates and are displayed during checkout.
We currently do NOT ship internationally, including Canada and locations in the Caribbean including Puerto Rico and the U.S. Virgin Islands.
How to Receive a Freight Shipment
When a carrier is making a delivery, be sure to check your package and its contents for damage before signing off and taking receipt of your shipment. For more information on how to receive a freight shipment, enjoy the video below.
Remote Area Surcharge
Within the contiguous United States, a few zip codes require additional services to facilitate the delivery. If you are one of the few who happens to live on an island or a very unique area, we can still ship to you.
However, depending on your zip code, you may be charged a "Remote Area Surcharge" while checking out.
Some engine-powered products CANNOT be shipped to California because they do not meet the emission standards of the California Air Resources Board (CARB).
Alaska & Hawaii
We ship most items to Alaska and Hawaii. However, due to the extra shipping costs, we cannot offer "Free Shipping" to these states. Standard shipping rates will be added to the shopping cart when checking out.
Changes to the delivery address requested after the product ships will incur a $50 reconsignment fee.
Curb Side Delivery
All products greater than 100 lbs. ship via semi-truck. We recommend ordering "Lift Gate Service" to safely lower the product to the curb. In other words, you are responsible for getting the products from the curb to your garage. The delivery driver is not obligated to assist in further moving the product, but many are kind enough to help.
White Glove Service
As a convenience to our customers, Electric Generators Direct now offers a White Glove Service upon special request at an additional charge. Please call for more information and to receive a quote.