Electric Generator Shipping

Electric Generator Shipping

How To Get Free Shipping On Generators

Jared, the Generator Expert
By 
Generator Expert

Electric Generators Direct delivers your products fast and hassle-free. We are proud to offer Free Shipping* on thousands of qualified products within the lower 48 states. 

 

*Subject to change. Free Shipping not available on all products, i.e., products under $199, overweight and oversized equipment, special delivery services, Alaska, or Hawaii. Due to the pandemic’s supply-chain challenges, product availability and shipping times are not guaranteed. For more information regarding these unusual circumstances, please visit our Covid-19 response page.

Shipping Policy

How Will My Products Ship?

Products ship in various ways, including directly from the manufacturer or from our warehouse. These methods will appear in the cart or at checkout before completing an order. Becoming familiar with shipping methods helps inform the requirements your order may have for delivery.

  

Advice for Receiving Your Order

When receiving your order, please be sure to check for damage before signing off and taking receipt of your shipment.

For detailed information on how to receive a freight shipment, watch the video below.

 

 

How To Handle Shipping Damage

Roads aren't perfect, and on rare occasions, a package can get bumped. In those cases, it's best to take a picture, refuse the delivery, and record the damage on the driver's bill. Some concealed damage may not be readily apparent, so you should inspect the shipment thoroughly upon receipt. Next, let us know immediately, so we can make arrangements to get you a replacement as quickly as possible.

 

Lift Gate ExampleLift-Gate Service & Curb-Side Delivery

A liftgate is a hydraulic platform affixed to the back of the truck that allows it to safely lower the product from the truck onto the street, also known as "curbside" delivery. For most equipment, Lift-Gate Service will be free, but is subject to change and may vary on certain products. Please check the product page for details.

All products weighing more than 100 lbs. ship via semi-truck. While some truck drivers may help you unload your delivery, they are not required to lift the products. It is strongly recommended you select our "Lift-Gate Service" checkbox unless you have a loading dock or forklift to safely unload your shipment off the trailer. 

 

White-Glove Service

As a convenience to our customers, we offer a unique White-Glove Service upon special request. With White-Glove Service, a mover will transfer your product from the curb to your garage, or predetermined place where you need it.

The cost of White-Glove Service depends on the delivery service selected, the size and weight of the equipment, and the location of the delivery. Please contact us for a quote.
 


 

When Will My Order Ship? 

We make shipping notifications simple. After you place an order, you will receive an order confirmation email. Your order will remain in PROCESSING status until it is shipped, at which point you will receive a shipping notification email. If you have multiple items on your order, you may receive more than one tracking number as the items may ship separately. To check the status of your order, click here. 

What if I don't get a shipping notification? 
If you do not receive a shipping notification after the specified processing time but have received an order confirmation email, it means your order is still being processed. If you did not get an order confirmation email, please log into your account and verify your email address on the order. 
 
What is the difference between processing and shipping times?
Processing is the amount of time it takes after payment has been verified, for your order to be physically picked, packaged, crated or palletized, wrapped, and loaded out the door onto a carrier's truck.  
 
Shipping time is how long it takes for the shipping company to deliver your product to you once they have received it from us or the manufacturer. 
 
When placing an order, you will see lead times for both processing and shipping for in-stock products. If an item is shipping directly from the manufacturer, you will see "Factory-Direct" and lead times will be provided by them. 
 
Shipping transit times start once your order leaves our warehouse. Transit times are normally determined by several factors, like your location, the product's availability, weather conditions, and the shipping company’s delivery availability. Due to those factors, transit times are not guaranteed and may change.  
 

What if my product is on backorder?
Not to worry. We use a state-of-the-art, real-time inventory system that checks our warehouse stock and automatically updates our site on a daily basis. However, products that are currently listed as back-ordered will display estimated ship times from the manufacturer. You may place your purchase so when the product becomes available, you will be on the list to receive it. You may also elect to be notified when the item is back in stock or select another product. 

 

Expedited Shipping

Your order can arrive as quickly as the next business day once it ships from our warehouse. We offer expedited delivery on all ELIGIBLE IN-STOCK GENERATORS Just look for “Next-Day Air Available” to see if the equipment is eligible.

While we will do our best to prioritize expedited orders, you should expect your order to ship within the lead times noted on our product pages. 

 


Holiday ShippingHoliday Shipping Deadlines

The holidays are a busy time for shipping, even when there isn't a global pandemic interrupting supply lines. To increase the chances of getting your order in time for the holidays, we recommend placing them a few weeks in advance. 

Below are some latest date suggestions for placing orders in time for Christmas. 

 

Gas-Powered & Equipment Over 150 Pounds

All in-stock, gas-powered equipment products are shipped via freight, so they will take at least 5 business days to receive under normal circumstances.

  • LTL/Freight Shipping: Order by Friday, December 11th @ 12:00 PM CST

Electric-Powered Equipment & Accessories

In-stock, electric-powered items under 150lbs. are small enough to be shipped ground.

  • Ground Shipping: Order by Sunday, December 13th @ 12:00 PM CST

Holiday Expedited Delivery

You can order expedited delivery on select, in-stock equipment eligible for ground shipping. 

  • Second-Day & Next Day Air: Order by Friday, December 18th @ 12 PM CST

 


 

Shipping Fees & Restrictions

 

Expedited Shipping Fees  

Expedited orders will receive priority processing, however, the fees paid for Next-Day and Two-Day Air are non-refundable. Carriers will do everything in their power to deliver your order on time, but if they are experiencing shipping delays due to severe weather, mandatory evacuations, increased demands, etc., they cannot refund the fees paid as they are still providing the expedited service. 

Remote Area Surcharges

Within the contiguous U.S., a few ZIP codes require additional services to facilitate delivery. If you are one of the few who happens to live on an island or unique area, we can still ship to you. However, depending on your ZIP code, you may see a "Remote Area Surcharge" while checking out. The shipping company will determine whether you live in a remote area and associated remote shipping fees.

 

Re-consignment Fees

Changes to the delivery address requested after the product ships will incur a re-consignment fee.

 

CARB & DOE Requirements

CARB Compliant Air Compressors

Some gas-powered equipment cannot be shipped to California because they do not meet the emission standards of the California Air Resources Board (CARB). To see which products are eligible, please log into your account, or enter your ZIP code on the website while shopping.  

For HVAC equipment, efficiency requirements, like SEER/HSPF/Low NOx are based on region, so it's important to know which heating and cooling units conform to your region's guidelines. We do our best to provide you with compliant equipment based on your ZIP code, so please be sure to be logged into our site, or enter your zip code while shopping. 

 

Alaska & Hawaii

We can ship most items to Alaska and Hawaii. However, due to the extra shipping costs, we cannot offer "Free Shipping" to these states. Standard shipping rates will be added to the shopping cart when checking out. If an item is in stock and available for ground shipping, you may select expedited shipping. Please be sure to log into your account, or add your ZIP code for accurate shipping rates. 

 

International Shipments

We currently do not ship internationally, including to Canada or U.S. territories. We can, however, ship to freight forwarders inside the United States. You would be responsible to coordinate and pay for the international shipment.

 


   

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Jared, the Generator Expert
By 
Generator Expert
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