Electric Generator Shipping
How To Get Free Shipping On Generators
The vast majority of electric generator products are shipped FREE to anywhere in the lower 48 states. However, the accessories often ship separately from different manufacturers in different locations.
We simply charge standard shipping rates on the accessories – not the generator. Be sure to check for damage before signing off and taking receipt of your shipment.
For more information on how to receive a freight shipment, see the video below.
Lift-Gate Service & Curb-Side Delivery
All products weighing more than 100 lbs. ship via semi-truck. We recommend ordering the Lift Gate Service to safely lower the product to the curb. If you have a loading dock or forklift, you do NOT need a liftgate service. If you are a residential customer, you must have at least 2-4 able-bodied people present to unload the generator.
As a convenience to our customers, Electric Generators Direct now offers a White Glove Service upon special request. Please call for a quote. The standard shipping service does not provide White Glove Service. In other words, you are responsible for getting the products from the curb to your garage. The trucking company is not obligated to assist, but many are kind enough to help.
Remote Area Surcharge
Within the contiguous United States, a few zip codes require additional services to facilitate the delivery. If you are one of the few who happens to live on an island or a very unique area, we can still ship to you. However, depending on your zip code, you may be charged a "Remote Area Surcharge" while checking out.
Some engine-powered products CANNOT be shipped to California because they do not meet the emission standards of the California Air Resources Board (CARB).
Alaska & Hawaii
We ship most items to Alaska and Hawaii. However, due to the extra shipping costs, we cannot offer "Free Shipping" to these states. Standard shipping rates will be added to the shopping cart when checking out.
We currently do NOT ship internationally, including Canada and Puerto Rico. We can, however, ship to freight forwarders inside the United States. You would be responsible to coordinate and pay for the international shipment.
Changes to the delivery address requested after the product ships will incur a $50 re-consignment fee.
Shipping During Storms
In the event of a severe storm or hurricane, shipping lanes may experience delays or close entirely. Your delivery time may be impacted. Please read our emergency generator shipping notice for full details on how to secure an order during an emergency event.