I think that the generator will perform as designed. the delivery was as promised. My only problem has been with the instruction manual. Without the help of Customer Service I would never have been able to get the generator running.
Specifics: I had a difficult time removing the shipping brackets- there must be an easier way to remove them than the one I used.
The installation of the inserts on the handles should be easier. Without a vise to hold the handles, I found it difficult to install them correctly. I finally gave up and put them in "crooked".
For novices, I think it would be easier to understand if the natural gas and propane gas connections were color coded. Nowhere in the instruction manual does it mention that the electric wire from the bypass box has to be plugged into the duplex outlet. I could not even find the wire on the parts diagram.
Finally, the generator cover is not designed to fit this model with the wheel kit, it is not large enough.
As you can tell, I am not a mechanical person. Because of that, I think a more graphic and descriptive instruction manual would be helpful. A step by step primer "on line" would be especially enlightening.
I hope you take this review as constructive criticism. Now that I have the machine up and running, I see that I made the task more difficult than it had to be.
With more clear instructions, I could have saved your service dept. and myself a lot of grief.
EGD RESPONDS: Your property is at stake- if you don't have the skills needed to install the unit, consulting a professional is a wise course of action. Many areas have laws that require installation be done by a licensed electrician and/or plumber; or your insurance may require it.
We publish a lot of helpful information on our web site, but we need to be aware of, and tread carefully around, liability issues- as do all the major manufacturers. This influences how much novice instruction you see online.
The Owner's Manual says, on page 6 about changing from gasoline to LP or Natural Gas:
"6. Units have two different hose fittings on the top of
the demand requlator. One is for LP and one is for
Natural Gas. Make sure the hose is attached to the
proper fitting."
Since the fittings are physically different, the manufacturer may have felt color coding was not necessary. The cover is flexible and can be tucked behind the wheels if need be.
We include the Owner's Manual and Installation Specs whenever they are available- you can find the links on the "Specs" page, on the right hand side. And, Winco Technical Support can be reached at (507) 357-6831.
I think that the generator will perform as designed. the delivery was as promised. My only problem has been with the instruction manual. Without the help of Customer Service I would never have been able to get the generator running.
Specifics: I had a difficult time removing the shipping brackets- there must be an easier way to remove them than the one I used.
The installation of the inserts on the handles should be easier. Without a vise to hold the handles, I found it difficult to install them correctly. I finally gave up and put them in "crooked". ...
more
Owners Manual
