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Generac 6561 Standby Air-Cooled Generators Reviews & Ratings

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Generac 6561 Reviews
2 Reviews  Sort by 
 
Heather S.
Total Helpful Votes
49 Helpful Votes
REVIEWED
JUN.
24
2015
1 out of 51 out of 51 out of 51 out of 51 out of 5
Exactly The Same As John
This generator is a nightmare. Wouldn't start when fitted by professionals. LOOOOONG arguments between my guys and the company - eventually fitted new motor. Still doesn't start. Going on two years, and I have a hunk of junk sitting doing nothing.

Now the unit is discontinued - warranty never even began - has never run. Will NEVERTHELESS use this company again.
Heather Does Not Recommend This Product
Manufacturer Response
Brand Rep
Heather,
We are sorry to learn of the issues that you have experienced with your automatic standby generator. We would like to learn more about your unit's issues and the dealer that you have been working with. At your earliest convenience, please contact us directly at 888-GENERAC (436-3722) so that we can discuss your experience in further detail. Also, when calling in, please be sure to have your unit's serial number on hand, so that we can use it efficiently for referencing purposes. We do apologize for any inconvenience that this unfortunate scenario may have caused.
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John
Total Helpful Votes
48 Helpful Votes
REVIEWED
MAY.
07
2015
1 out of 51 out of 51 out of 51 out of 51 out of 5
Failed To Start After Instalation
I Bought a Generac model 6561 7KW generator. My supplier hooked up the propane. 2 electricians set it in place and installed the automatic transfer switch. When they went to start it for the test run it refused to start!

They purged air out of lines a propane line and tried it again. Still no start! They had the propane guy check regulator and size and tested the volume which was accurate, They tried again and still no start! They pulled of the air filter and with his hand full choke it... more
John Does Not Recommend This Product
Manufacturer Response
Brand Rep
John,
We are sorry to learn of the issues that you have experienced with the installation of your automatic standby generator. If your installer believes that there is some sort of issue with the unit or its functionality, we would recommend ensuring that you are working with an independent authorized service provider for diagnostic work. These parties are trained to not only determine the cause of your unit's issues, but to provide any applicable warranty coverage as well. If you are not currently working with an independent authorized dealer or service provider, please note that you can locate an authorized party closest to you, by using your postal code for searching purposes via the following link: http://www.generac.com/dealer-locator?cid=frm-105-ab. Moreover, if you would like to discuss these issues with us directly, please do not hesitate to contact us directly at 888-GENERAC (436-3722). We apologize for any inconvenience that this unfortunate scenario may have caused.
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