Generac Guardian™ 20kW Aluminum Standby Generator System (200A Service Disconnect + AC Shedding)

Less than one month after installation March 2013, we were hit with a power outage, and to my surprised, the Generac 20KW took less than 10 secs for it to start and then ran the whole time, approx 25 hours without any problems. Since it is a managed whole house system, the ATS did its job and managed the 4 priorities we decided on - water pump, furnace, air/heating, stove. My home network of computers and printers and DIRECTV all functioned quite normally during the time of the utility outage. The fuel used was about 5% of the 300 gal Propane Fuel and that pleased me even more. Every Monday at 3:00pm, it does its automatic checks and so far I am totally pleased with the performance and the noise level, which surprised my neighbors quite a bit. The neighbors closer to my house, thought I had utility power during the outage, until I told them it was the generator power at work during that time. I am thankful I made the investment, even though I am military retired and investing $9500 for the entire system, installation and fuel, it was worth it. Waiting for the next outage to occur, hopefully minor ones and not the destructive ones I have been reading and hearing about.

Less than one month after installation March 2013, we were hit with a power outage, and to my surprised, the Generac 20KW took less than 10 secs for it to start and then ran the whole time, approx 25 hours without any problems. Since it is a managed whole house system, the ATS did its job and managed the 4 priorities we decided on - water pump, furnace, air/heating, stove. My home network of computers and printers and DIRECTV all functioned quite normally during the time of the utility outage. The fuel used was about 5% of the 300 gal Propane Fuel and that pleased me even more. Every Monday at... more

Everything as promised happened, They shipped it the next day and it arrived in Texas 4 days later. They unloaded the unit and took it to my garage which is no easy task. Tried to tip the driver and he said it was his job and if i had a water that would be great. Install took one day with a very good installer. The only true surprise was the cost to upgrade the gas meter. A little high from what i have researched but what can you do with a monopoly.

Ran great and they showed my wife how to trouble shoot if i was not home and it dint start as it should. She was not happy at first but when she saw how quickly it starts and provides power she said "Your right Sweetheart!"

Everything as promised happened, They shipped it the next day and it arrived in Texas 4 days later. They unloaded the unit and took it to my garage which is no easy task. Tried to tip the driver and he said it was his job and if i had a water that would be great. Install took one day with a very good installer. The only true surprise was the cost to upgrade the gas meter. A little high from what i have researched but what can you do with a monopoly.

Ran great and they showed my wife how to trouble shoot if i was not home and it dint start as it should. She was not happy at first but when sh... more

I was also surprised that the DLM are always activated when you have normal utility power to your home. I have 4 DLM mounted on a plywood wall. I don't have the swarm of bee's sound coming from any of the DLM except when I touch one of then I can feel a vibration which could end up turning into a small bee hive. There is a engineering flaw with Generic DLM. The relays should not be on during normal power operation. I would like to know which company DLM only activate when there is a power outage, maybe Gererac could look into their design and have a fix for all the Gernerac customer who have a higher electric bill because the DLM are on 24/7 and want to keep the bees away.

I was also surprised that the DLM are always activated when you have normal utility power to your home. I have 4 DLM mounted on a plywood wall. I don't have the swarm of bee's sound coming from any of the DLM except when I touch one of then I can feel a vibration which could end up turning into a small bee hive. There is a engineering flaw with Generic DLM. The relays should not be on during normal power operation. I would like to know which company DLM only activate when there is a power outage, maybe Gererac could look into their design and have a fix for all the Gernerac customer who have... more

Purchase from EGD was smooth and flawless. Customer Service is excellent and the shipping company that they use is a dream. They were cordial and flexible in bringing the generator to our needed location. Being backordered allowed me the time to have meetings with electrician and plumber. Installation went smoothly as well as the permit. The unit is as quiet as you could ask. Much quieter than a lawnmower and my neighbors smaller generators!

Buy this combo. The Nexus SmartSwitch with Load Shedding allowed for a seamless integration to our home. With the best in Transfer Switches as well as a reliable solid generator you can't lose. This combo allows you to save hundreds. Now I can't wait till the power goes out!

Purchase from EGD was smooth and flawless. Customer Service is excellent and the shipping company that they use is a dream. They were cordial and flexible in bringing the generator to our needed location. Being backordered allowed me the time to have meetings with electrician and plumber. Installation went smoothly as well as the permit. The unit is as quiet as you could ask. Much quieter than a lawnmower and my neighbors smaller generators!

Buy this combo. The Nexus SmartSwitch with Load Shedding allowed for a seamless integration to our home. With the best in Transfer Switches as w... more

We bought this Generac 20kw back in October and it was delivered by November 10th. Due to the damage sandy wreaked on our area our electrician was so busy he and the gas company ouldnt do the installation until February 25th. It paid to wait. They did a beautiful install. Anyway this machine is much quieter than i thought. Of course I have it set with the exhaust facing away from the house. Inside the house it sounds like a small car.
I was amazed how this unit runs my electric stove top, 1400 microwave on high, the water heater, the oil heater and all the lights in the house and the tv all without a glitch.

We figure the average time from power outage to the time the Generac starts up automatically and the transfer switch does its job is roughly 10 to 15 seconds.......that's lights and appliances back on without any extension cords, no having to drag out the old portable generator and whoa..so much quieter.

My neighbors think I'm nuts because I got three one hundred gallons propane tanks which should run this baby just shy of four days.
By the way Electric Generators Direct was fantastic to work with and gets 5 stars from me for their shipping department and customer service.

We bought this Generac 20kw back in October and it was delivered by November 10th. Due to the damage sandy wreaked on our area our electrician was so busy he and the gas company ouldnt do the installation until February 25th. It paid to wait. They did a beautiful install. Anyway this machine is much quieter than i thought. Of course I have it set with the exhaust facing away from the house. Inside the house it sounds like a small car.
I was amazed how this unit runs my electric stove top, 1400 microwave on high, the water heater, the oil heater and all the lights in the house and the tv all w... more

EGD is a good supplier, and I have bought other things from them with success. No problems with them at all. The generator's engineering and implementation, however, have much room for improvement.

First let me say that the generator runs fine as far as I can tell (only have experienced weekly exercising since install, not power outage). The unit is compact and aluminum case is nice.

The installation instructions are not ideal. While the person,or committee, who wrote them is an English speaker, I believe they could use some help in understanding how to convey the information with clarity to both electricians and non-electricians. My installer and I learned a lot in the installation process beyond what was explained in the directions. Perhaps version 2.0 of the instructions should be written by someone who has just gone through the installation process.

The engineering of the generator and the housing leaves a lot to be desired. I have no complaints about the engine itself, but with the wiring and the access to wiring. As others have noted, the space inside the housing is cramped, to say the least. And even though I am not a design expert, I think i could design a better solution for consumers and tradespeople to connect to. For starters, it would be a simple thing for Generac to mount an external junction box on the back of the generator for the wiring connections to the generator. This would make the installation of the unit much easier, and better. Or have an interior j-box with an exterior access panel.

The labeling of the wiring is non-sequential and is also duplicative. Why? It would be simple to have wiring labels which do not repeat letters, to avoid any confusion about what goes where. This did not confuse us, but it seems to me it could easily be a source of confusion to others.

I installed four DLMs and one of them was bad (made a horrendous buzzing noise). I bought six DLMs for my install, since I guessed this might be a problem from reading all others' reviews and I wanted to have a couple of spares on hand just in case. Good thing! The replacement DLM had no issues.

With some work, this generator and ATS could be a model of installation ease and efficiency. I am hopeful that the less-than-logical approach to the installation is not an indication of overall engineering problems. Surely the two are not related....

EGD is a good supplier, and I have bought other things from them with success. No problems with them at all. The generator's engineering and implementation, however, have much room for improvement.

First let me say that the generator runs fine as far as I can tell (only have experienced weekly exercising since install, not power outage). The unit is compact and aluminum case is nice.

The installation instructions are not ideal. While the person,or committee, who wrote them is an English speaker, I believe they could use some help in understanding how to convey the information with clari... more

Hurricane Sandy knocked out the electric power to millions of homes on Long Island and we were one of them. We were without power for 10 days - the longest 10 days I can remember. It was near freezing outside and we couldn't wait for the power to come back on to warm up and clean out the freezer full of rotting food. After that we decided to get a backup generator to assure that this never happened again. We mulled over the possiblities - portable gasoline power vs. stationary natural gas. The portables were much less money, but had the drawback of having to drag them out in the middle of some event that was knocking out the power - like a hurricane or blizzard. Then there was the issue of getting gas during an emergency - that has proven to be difficult if not impossible. Waiting on long gas line for gas when there was gas was not what I wanted to do again, after my experience with Sandy.

So, we opted for the sationary, natural gas route. We investigated the local stores like Home Depot and Lowes, where we'd have to pay tax on top of the high price of the unit. We talked with a lot of on-line distributors and found Electric Generators Direct to have the best prices, assistance and availabllity. We first bought a 14KW Generac generator, but after it arrived our installer convinced us that it was too small for our house. Electric Generators Direct coordinated the return, which cost us for our mistake, but it was a small fraction of the cost of the unit and we were now confident that we'd be covered.

The generator we selected, a 20KW Generac, was delivered, once again, on time and with no problems. The generator didn't start at first and the installer was puzzled because he never saw a Generac that didn't start the first time. It turned out that the newly installed gas line hadn't been purged and the generator was just sucking air. The plumber purged the line and the generator started up immediately. On the first excercise day it started up and did it's diagnostic just as scheduled. Amazingly, we didn't realize it was running until I stepped outside to do some chores. We havaen't had an emergency yet, but now we're confident that when one does occur our family will be safe, warm and continue on with life as though nothing had happened.

Hurricane Sandy knocked out the electric power to millions of homes on Long Island and we were one of them. We were without power for 10 days - the longest 10 days I can remember. It was near freezing outside and we couldn't wait for the power to come back on to warm up and clean out the freezer full of rotting food. After that we decided to get a backup generator to assure that this never happened again. We mulled over the possiblities - portable gasoline power vs. stationary natural gas. The portables were much less money, but had the drawback of having to drag them out in the middle of some... more

After having suffered through a few electrical power losses since moving to Olympia, my wife and I decided to purchase a generator. We didn't enjoy going without heat during these outages. Anyway, after researching and shopping around several companies, I chose to purchase our first generator from PED. Although I wasn't thrilled about having to wait for delivery (Hurricane Sandy caused the back order) we did receive our order about 2 weeks earlier than projected by PED.

While waiting for our order to arrive, I downloaded the installation manual and then proceeded to build the pad for the generator. After clearing an area where we wanted it to be mounted, I laid in 4 inches of 3/4" crushed rock, leveled and compacted the rock then layer construction sand on the rock and compacted that before laying paving blocks for the pad. When the generator arrived (great service by the delivery folks) I then obtained installation bids from several local contractors.

The crew that I hired did a excellent job on the installation....I couldn't have asked for better. Bottomline....I am more than satisfied with the generator.....although the next power outage will confirm that or not. There is one small matter that I noticed on the generator and that is the access panel cover is slightly warped and does not close completely. I doubt that this will impact on the performance of the equipment, but it is an appearance issue and one that should be fixed. I have already received several inquiries from friends and neighbors about this generator and some have expressed interest in purchasing one. Thus far, my recommendation would be to purchase from Power Equipment Direct! Thanking you in advance for your attention to the problem noted above.

After having suffered through a few electrical power losses since moving to Olympia, my wife and I decided to purchase a generator. We didn't enjoy going without heat during these outages. Anyway, after researching and shopping around several companies, I chose to purchase our first generator from PED. Although I wasn't thrilled about having to wait for delivery (Hurricane Sandy caused the back order) we did receive our order about 2 weeks earlier than projected by PED.

While waiting for our order to arrive, I downloaded the installation manual and then proceeded to build the pad for t... more

I have purchased several items from PED, and have been very pleased with the experiences that I have had. I the case of this generator, I have concerns. When researching the Generac 5875, vs. the Briggs and Stratton 40346, I noted that Generac , lists 2 different viscosity ratings for the anticipated temperatures where I live (Connecticut).

This would require that I change the oil at least twice a year, if I were to follow what is listed in their manual. Since adherence to the recommendations in the manual is required for warranty coverage, this would represent a real inconvenience as well as an unnecessary expense. I have been told that Generac, is informally stating that 5w30 synthetic oil is acceptable. But when warranty claims are involved the printed instructions usually prevail. The Briggs and Stratton 40346 on the other hand lists 5w30 synthetic for all temperatures. The Briggs and Stratton unit also has a 4 year warranty compared to Generac's 3 year warranty. I actually consider the Generac unit to be better by reputation. But when I buy, I will be going with the Briggs and Stratton.

Thanks

I have purchased several items from PED, and have been very pleased with the experiences that I have had. I the case of this generator, I have concerns. When researching the Generac 5875, vs. the Briggs and Stratton 40346, I noted that Generac , lists 2 different viscosity ratings for the anticipated temperatures where I live (Connecticut).

This would require that I change the oil at least twice a year, if I were to follow what is listed in their manual. Since adherence to the recommendations in the manual is required for warranty coverage, this would represent a real inconvenience as ... more

Opening to insert battery into the compartment was difficult due to the tight opening. Required my using a board and hammer to force it thru the opening (and yes I had the correct battery).

Also the locking mechanisms required that I file the holes where the latch goes thru needed widening. A flat file fixed it with approx 1mm being filed away.(Right side when facing generator only).

Other than that, it runs good and performs well. Fortunately, we have not had any lengthy outages. I had one for 20 minutes and one for 1 hour.
It did fantastic with running the whole house and furnaces and never could tell if the power was off or not.
GOOD GENERATORS.

Family & Friends are sold on it and want their own.

Opening to insert battery into the compartment was difficult due to the tight opening. Required my using a board and hammer to force it thru the opening (and yes I had the correct battery).

Also the locking mechanisms required that I file the holes where the latch goes thru needed widening. A flat file fixed it with approx 1mm being filed away.(Right side when facing generator only).

Other than that, it runs good and performs well. Fortunately, we have not had any lengthy outages. I had one for 20 minutes and one for 1 hour.
It did fantastic with running the whole house and furnac... more

We received the generator three days after we ordered it. I wasn’t home when it was delivered, but the driver called and asked where I wanted it. He happily placed in front of my garage off the street.

The wiring was straight forward. I did have to use a punch out to make the holes for the electrical, but other than that it was a breeze to wire.

I had a 500 gallon propane tank buried and it should run for about a week at half load. We have had it for about 5 months (17 hrs) and had to use it once. The one time it was needed it started right up and supplied the house without any problems.

My wife didn’t even realize we were on generator until she went in our sons bedroom and heard it running. We were the only ones on the street with our Christmas lights on.

As far as the noise level, I can hear it run from inside the house, but I have to be in the room right next to it.

We received the generator three days after we ordered it. I wasn’t home when it was delivered, but the driver called and asked where I wanted it. He happily placed in front of my garage off the street.

The wiring was straight forward. I did have to use a punch out to make the holes for the electrical, but other than that it was a breeze to wire.

I had a 500 gallon propane tank buried and it should run for about a week at half load. We have had it for about 5 months (17 hrs) and had to use it once. The one time it was needed it started right up and supplied the house without any ... more

Disappointed in Generac
from LeonardoState:NJ - New JerseyAge:45-54This product will backup:Entire Home
Features
2 / 5
Appearance
3 / 5
Quality
1 / 5
Value for the Price
1 / 5
Installation Process
3 / 5
We purchased the 20 KW Generac after Hurricane Irene last year hoping never to be without power again since we need it for our sump pumps to prevent flooding during a power outage.
The first time we needed the Generac to work (after the Sandy superstorm Oct 2012) it failed after 10 days. We did everything we were advised to do by the Generac technicians. We shut it off an hour each day to let it rest, we changed the oil/checked the oil every day, changed the filter after 5 days and basically took great care of it. However, during day 10 it failed. Our electrician could not get it working again.
Very disappointing after spending so much money and time and energy and we still lost everything in both freezers/fridges and our sump pumps could not continue pumping.
Unfortunately due to our poor experience we cannot recommend this generator to anyone else. After numerous phone calls to Generac we still do not have any answers or satisfaction and our new generator ( less than 8 months old and only needed/used during superstorm Sandy) is still not working.
I hope to be able to write in the future that a satisfactory resolution has been reached so will keep you posted if that happens but so far no help from Generac and after $10K plus spent. Unhappy to say the least. We wanted the peace of mind we thought a generator would buy us and we got none of it and are worse off than we started.
Sincerely,
Melissa and Gregory B.
My unit backs up Entire Home

Disappointed in Generac
from LeonardoState:NJ - New JerseyAge:45-54This product will backup:Entire Home
Features
2 / 5
Appearance
3 / 5
Quality
1 / 5
Value for the Price
1 / 5
Installation Process
3 / 5
We purchased the 20 KW Generac after Hurricane Irene last year hoping never to be without power again since we need it for our sump pumps to prevent flooding during a power outage.
The first time we needed the Generac to work (after the Sandy superstorm Oct 2012) it failed after 10 days. We did everything we were advised to do by the Generac technicians. We shut it off an hour... more

After the large windstorm in June that left my parents without power for 8 days, we decided to install a standby generator at their house.

We decided on the Generac 20,000 watt generator with the automatic transfer switch. When Sandy caused the power to go off Monday evening, the generator fired right up. It has ran perfectly for 6 days. It has been one of the best investments we could have made.

It kept their heat pump running, all the lights they needed, the TV, and their refrigerator and freezers, all running. It provided peace of mind for myself, knowing that my parents had heat.

After the large windstorm in June that left my parents without power for 8 days, we decided to install a standby generator at their house.

We decided on the Generac 20,000 watt generator with the automatic transfer switch. When Sandy caused the power to go off Monday evening, the generator fired right up. It has ran perfectly for 6 days. It has been one of the best investments we could have made.

It kept their heat pump running, all the lights they needed, the TV, and their refrigerator and freezers, all running. It provided peace of mind for myself, knowing that my parents had h... more

After Hurricane Irene hit in Aug 2011 and then another storm in October 2011 left us without power for another 2-3 days, we invested in this generator.

The unit has worked flawlessly during a number of power outages ranging from hours to days. Electric Generators Direct was great: best price (cash discount is nice) and great service. We had it professionally installed. I did have to get the display panel replaced after 4 months, but it was covered by warranty and never affected operation.

Sandy just left us without power from Monday afternoon though Sunday night. We normally lose everything during a power outage, including heat and water. This time we were able to invite people in the neighborhood for meals, showers and a warm place for the kids - all thanks to the Generac. It handled everything without a single issue.

I actually did the generator dance!

After Hurricane Irene hit in Aug 2011 and then another storm in October 2011 left us without power for another 2-3 days, we invested in this generator.

The unit has worked flawlessly during a number of power outages ranging from hours to days. Electric Generators Direct was great: best price (cash discount is nice) and great service. We had it professionally installed. I did have to get the display panel replaced after 4 months, but it was covered by warranty and never affected operation.

Sandy just left us without power from Monday afternoon though Sunday night. We normally lose e... more

In 2011 we had 3 power outages for a total of 18 days. I bought the generator as Irene was approaching. I didn't get in finished until after Snow Storm Alfred. I had to install propane service- that slowed me down.

Fast forward a year to Hurricane / Nor'easter hybrid Sandy. Power flickers on and off for hours, then goes out. 15 seconds later we are back in business. Our town is 100% off the grid. For 4 days now we have been running the house on the 20KW Generac and the town is still 68% off the grid.

I've been able to wash and dry clothes, cook, run the well, toilets, heat, showers- everything. This is one awesome investment. The last two 7-day long outages at my house were a disaster- we used a borrowed generator, and there were extension cords everywhere, and no water... this time - no problem. It's heading down to 28°F this weekend, but we will be warm thanks to our Guardian.

I highly recommend a whole house backup solution.

I acted as General Contractor, and had the electrician come in to wire it up to code. The town's inspector came out to verify. I poured a concrete pad, and had propane service installed. All was easy, and the generator started right up.

The only issue I had was the documentation on the battery charging circuit in the install instructions was not clear. I had to verify it with Generac customer support. I got my answer and the electrician finished the job.

Note - to conserve propane, I turn the gen off at night while sleeping, and for a few hours in the middle of the day. There is no issue restarting, even with the fridge / freezer. I have two 120-gallon propane tanks in use. They started at about 80% and are down to about 50% after 4 days. It is much better on propane usage than expected.

I can't say enough good things about this generator, and how it's made my life and the lives of my 4 kids so much better!

In 2011 we had 3 power outages for a total of 18 days. I bought the generator as Irene was approaching. I didn't get in finished until after Snow Storm Alfred. I had to install propane service- that slowed me down.

Fast forward a year to Hurricane / Nor'easter hybrid Sandy. Power flickers on and off for hours, then goes out. 15 seconds later we are back in business. Our town is 100% off the grid. For 4 days now we have been running the house on the 20KW Generac and the town is still 68% off the grid.

I've been able to wash and dry clothes, cook, run the well, toilets, heat, shower... more

Our generator was ordered and installed just after Hurricane Irene hit in Aug 2011. Since it's been installed, it has not let us down yet even with the numerous power outages from 2 to 8 hours at a clip, and now with major power outages expected here in NJ for the next week or so thanks to Sandy!

So far it has met the demand. Just be smart about using only essential electrical items to not strain the generator when anticipating long black-outs.

The only issue that Generac cannot figure out is the "Quiet Test Mode". You may need to disable this feature or eventually it will stall out with a low RPM fault.

I will check back again after this stretch to let you all know if any issues. Good thing I just gave this baby a tune up last week! So it was fresh and read to go!

Electric Generators Direct were Great with super-fast shipping as well!

Our generator was ordered and installed just after Hurricane Irene hit in Aug 2011. Since it's been installed, it has not let us down yet even with the numerous power outages from 2 to 8 hours at a clip, and now with major power outages expected here in NJ for the next week or so thanks to Sandy!

So far it has met the demand. Just be smart about using only essential electrical items to not strain the generator when anticipating long black-outs.

The only issue that Generac cannot figure out is the "Quiet Test Mode". You may need to disable this feature or eventually it will st... more

The order went through smoothly and the generator was received on time.The trucking company was quite helpful in unloading and putting the crated generator where I needed it. I had one question for Jim (supplier) regarding when to change the oil in the generator, he answered the question quickly and efficiently.

After leveling the area where I planned on placing the generator, my son-in-law and I lifted and moved it into place with the aid of a backhoe as the generator weighs 500 pounds.

Prior to ordering the generator I sent a PDF copy of the technical installation manual to my electrical contractor as an email attachment to be sure there would be no problems installing it. He reviewed the information and assured me that it would be no problem installing the generator. After it arrived I then arranged for him to install it.

It took the electrician 17.5 hours to install ($980.00) and $750 worth of electrical parts to hook up the generator and automatic transfer switch. The electrical permit was $82.00 and the local tax was $141. So the installation cost was $1954. In addition to the electrical costs the plumbing cost to hook up the propane was $112 for a few parts and an hour labor. (I had the propane pipe run a couple of years ago when I had an addition put onto the house, as I had planned on getting a generator for several years.)

There were two minor problems. One was the inspector wanted a little additional work done on the interior electrical panel as it was no longer the main. (The outside panel is now the main.) As the electrician was coming back I asked that he review the automatic start-up procedure.

Before you can start up the generator you have to contact Generac for a start-up code for the computer. I thought I had done something wrong when I set the system as when I turned the control to "auto" it would not shut off. I let it run for a half hour twice but it would not shut off.

When the electrician came out he did the work that the inspector wanted, then looked at the transfer panel to see if he had hooked up any wires wrong. I noted that the computer was indicating that there was not any utility power. He then checked the fuses in the transfer box and found that it had been shipped with one bad fuse (the middle one of three FLM5 delay fuses). As he didn't have any with him he drove back to the shop and picked up a few, then changed the bad one. He didn't charge me for the fuse or the 3 extras he gave me as they are quite inexpensive; he only charged for half of his time to go get them.

So, it is running great, it has auto-started up twice (during the once a week self-check) since I have had it installed. The only thing I have left to do is change out the break-in oil which I will do this weekend when it stops raining.

I live in the Chehalis, Washington area where power outages occasionally occur due to rain, snow, or silver thaws. This is also the area that I-5 floods for days at a time, completely stopping traffic.

I am ready for it this year- let the rains, snows and floods begin.

The order went through smoothly and the generator was received on time.The trucking company was quite helpful in unloading and putting the crated generator where I needed it. I had one question for Jim (supplier) regarding when to change the oil in the generator, he answered the question quickly and efficiently.

After leveling the area where I planned on placing the generator, my son-in-law and I lifted and moved it into place with the aid of a backhoe as the generator weighs 500 pounds.

Prior to ordering the generator I sent a PDF copy of the technical installation manual to my elect... more

Living in rural South Louisiana, 60 miles from the Gulf of Mexico as the crow flies, hurricanes and thunderstorms are just a way of life.

I purchased the Generac Guardian for a whole-house backup power supply and installed it myself. Positive points: If you can wire a light fixture and follow directions you can install the Generator and Nexus Smart Switch.

EGD charged a fair price and shipped on time, and follow up communication from Electric Generator’s Direct insured complete satisfaction.

Now for the one NEGATIVE point: bad design for ease of connecting electrical leads to generator main breakers. It's a small area that’s cluttered and tight, making it difficult to work in.

I hope never to hear the unit run other than the weekly test, but it like having another insurance policy on hand.

EGD RESPONDS: We need to remind folks that some insurance companies and zoning boards require breaker-box changes to be certified by a licensed electrician. Please be sure to check with your insurance agent and local codes.

Living in rural South Louisiana, 60 miles from the Gulf of Mexico as the crow flies, hurricanes and thunderstorms are just a way of life.

I purchased the Generac Guardian for a whole-house backup power supply and installed it myself. Positive points: If you can wire a light fixture and follow directions you can install the Generator and Nexus Smart Switch.

EGD charged a fair price and shipped on time, and follow up communication from Electric Generator’s Direct insured complete satisfaction.

Now for the one NEGATIVE point: bad design for ease of connecting electrical leads to gener... more

We haven't connected the generator yet as we are waiting for the propane company to schedule delivery of the tank.

However, when we received the generator it was damaged. The top would not open; I did not press the issue then and will not since I was able to repair the damage by bending the metal so the top would open.

However in the future any deliveries should be thoroughly checked. I wonder if the generator was sent damaged as there was one listed as damaged for 100 dollars less when I ordered. I hope that when I finally get the generator connected the damage does not interfere with the operation, but only time will tell.

EGD RESPONDS: Anything Electric Generators Direct sells as "Scratch and Dent" is clearly labeled on your invoice in both the title, and the part number.

Every shipment should be inspected for damage when it's delivered, and anything seen should be noted on the delivery sheet. You can also refuse delivery if it's in really bad shape. The window for shipping damage claims is very short, so you need to act promptly.

We haven't connected the generator yet as we are waiting for the propane company to schedule delivery of the tank.

However, when we received the generator it was damaged. The top would not open; I did not press the issue then and will not since I was able to repair the damage by bending the metal so the top would open.

However in the future any deliveries should be thoroughly checked. I wonder if the generator was sent damaged as there was one listed as damaged for 100 dollars less when I ordered. I hope that when I finally get the generator connected the damage does not interfere wit... more

Just wanted to say that on my Generac 5875, the right side latch mechanism was also binding. The problem wasn't the locking mechanism- I didn't need to drill it out. All I needed to do to unlock it is lean on top of the corner of the lid over the lock to take some of the pressure off the lid.

The snug fitting rubber weather seal provides a tight fit against the lid, and the latch and key turn very easily. I can understand that the rubber makes a very tight weather seal. I don't mind pushing down on the lid a little to get my key to turn the latch - I'd rather have a tight fitting cabinet lid.

Thanks Generac and EGD. The 5875 with Nexus smart switch is awesome.

Just wanted to say that on my Generac 5875, the right side latch mechanism was also binding. The problem wasn't the locking mechanism- I didn't need to drill it out. All I needed to do to unlock it is lean on top of the corner of the lid over the lock to take some of the pressure off the lid.

The snug fitting rubber weather seal provides a tight fit against the lid, and the latch and key turn very easily. I can understand that the rubber makes a very tight weather seal. I don't mind pushing down on the lid a little to get my key to turn the latch - I'd rather have a tight fitting cabinet l... more

I talked to two large, very well known HVAC and Logistics contractors that service my local area (PG county MD). They also specialize in generator installation.

The first - a very large family owned business flat out said $13,000. We provide everything, placed on a gravel and landscape timber pad, permits, everything- done.

The second company, a very large contracting firm for a huge US franchise home improvement store, came up with $12,524. Mounted on a timber and gravel pad, they were going to install 84 feet of gas line, put the generator 70 feet from my electrical panel, take out my outside disconnect that I paid for four years ago, and replace it with the Nexus. They were going to charge me $200 each for a DLM x four of them to do my AC unit, oven, range, and dryer. And- they said there may be more charges depending on what the gas company needs to do with the meter and line.

I looked at pictures online, read info on this site, downloaded the Generac documents, looked at my buddy's install (a mediocre job by some company), and another generator install a couple streets away that was only 18 inches from his vinyl siding and 2 feet from is AC unit. None of it is built to code. I downloaded the Wash Gas plumber's guide code book, and brushed up on electrical code. I decided to be my own general contractor and schedule everything myself.

I called Wash Gas to inquire about a meter upgrade. Got another number to call directly. They returned my call the next day, looked up my account, and told me that I had a high pressure (probably 99PSI) half inch plastic pipe laid to my house in 1968, and that my meter would only flow 215 CFH and all I would need is a meter upgrade with a 2 lb split, but the line would push 600 CFH. They scheduled it for two weeks out on a Monday.

That weekend, I rented a concrete saw from my favorite home improvement store, and cut away some sidewalk, excavated, formed out and poured an nice level pad. Four feet by six feet, and five feet from the house and windows. My wife and son screeded and finished it with a nice broom finish and edged it ($88.00 DIY). During the pour, I noted where the electric and gas needed to come in and placed two 2 and a half inch PVC pipes to create holes in the pad and poured the concrete around them. As soon as the concrete was set and finished, I tapped the PVC and pulled them out, leaving two nice holes for the electric and gas inside the edge of my pad.

I ordered the Generac 5875 with Nexus Smart Switch - before I could remember what day I ordered it, UPS freight called me and asked when they could deliver it. I was amazed at how fast it arrived. I paid for lift gate service. It was gently off loaded from a semi, and placed using a dolly, exactly where I wanted it.

Then I called my favorite electrician who did the 200 AMP upgrade to my house four years prior when I gutted and put in my new kitchen. They were going to come out the same Monday the gas meter was being done just to do a site survey and estimate. Meanwhile, that weekend I dug an 18 inch deep by 12 inch wide ditch from my power panel location to the back side of the generator pad. Not too bad - it was mostly all loam. I rolled the generator into place, removed the bolts that hold the cabinet to the plastic pad, and marked the holes for the concrete drop-in anchors. I moved the generator off the pad, drilled and mounted the 3/8s-16 threaded concrete drop-in anchors, slid the generator back and bolted it and the pad down to the concrete with four 3-1/2" 3/8-16 stainless bolts and a couple extra washers.

Monday the gas guy swapped the meter; he was gone by 10AM. 7:30AM the electricians showed up and were so ecstatic that I already had the ditch ready and the generator was set in place that they said they had a window, had everything on their truck they needed, and could do the job now. They were finished by 3:30PM. The only thing left was for them to install the DLMs which I was still waiting to arrive. I found a source for them at only $32 each. (hey, every dollar saved counts). I asked my electrician to recommend a plumber. I called him and he said he'd drop by. He did and said he could do it next week - permit, and all.

The plumber did a beautiful job - arranged with the gas inspector to come by before hand and give a nod off on his plan before he started. He roughed everything in Thursday, the inspector came this morning, passed it. The plumber finished up by 12:30PM today Friday - tested the pressure at the generator and adjusted the regulator to 7"WC. The electrician showed up at 7:30AM to finish the DLMs and connected up the thermostat wire from my AC unit to the Nexus. They were finished at 11AM.

I checked the oil, flipped the switch to manual to start the generator, it took several cranks to purge the last two feet of line and generator of air and fire off. I let it run for a minute then stopped it, and flipped the generator to auto. The electrician threw my main house disconnect that they put in for me four years prior which simulated losing BGE power - in 10 seconds the generator fired up, 10 seconds later the house had power. Five minutes my AC unit came on, and like clockwork, every 30 seconds range (pri2), oven(pri3), then dryer(pri4) were turned on. My son was cooking on the range, and I turned the dryer on. Total load was about 15KW which includes two pumps that run my Koi pond. The electrician restored the BGE power, within seconds the Nexus transferred the load back to BGE, and 30 seconds later the the generator powered off.

I can say the Generac 5875 and Nexus switch are a beautiful package, and I think I have the cleanest install ever. The electrician and plumber both did beautiful jobs.

EGD RESPONDS: We're sorry- the pictures posted didn't upload properly; we couldn't add them to this review.

I talked to two large, very well known HVAC and Logistics contractors that service my local area (PG county MD). They also specialize in generator installation.

The first - a very large family owned business flat out said $13,000. We provide everything, placed on a gravel and landscape timber pad, permits, everything- done.

The second company, a very large contracting firm for a huge US franchise home improvement store, came up with $12,524. Mounted on a timber and gravel pad, they were going to install 84 feet of gas line, put the generator 70 feet from my electrical panel, take out my... more

Everything about this unit is top notch.....except....it is tight in certain places to wire in but it is do-able.

As for the unit itself, man-o-man this thing is nice. I live in Florida and we ALL know what that means. This unit is all aluminum and has a great seal on the top door to keep out blowing rain water. The side door for the receptacle also has a lockable door so the wind can't blow it open, and it keeps unwanted visitors out. If you need a receptacle outside for some reason it has one always hot -- now that's just cool.

The installation --- well this in not a D I Y project (I don't care what they say) because you must remove the main lines coming to the meter. Then, once you're in the panel- that's 200amps. It's not TOTALLY mind blowing, so an intelligent electrician will be able to figure it out in time. If he has done this type of hookup before well, it will flow smoothly then.

The disk you receive is very vague since it's for many generator hookups and they just can't explain every possible situation that might be out there. I called 888-GENERAC at least 5 times, and once you get through to the setup people they are extremely helpful and knowledgeable.

I'm hoping I lose power soon just to hear my new Generac purr. Again the hookup and instillation is not complex but demands your full attention. Again this load shedding technology is simply amazing --- like someone once said--set it and forget it.

Thanks, Electric Generators Direct.

Everything about this unit is top notch.....except....it is tight in certain places to wire in but it is do-able.

As for the unit itself, man-o-man this thing is nice. I live in Florida and we ALL know what that means. This unit is all aluminum and has a great seal on the top door to keep out blowing rain water. The side door for the receptacle also has a lockable door so the wind can't blow it open, and it keeps unwanted visitors out. If you need a receptacle outside for some reason it has one always hot -- now that's just cool.

The installation --- well this in not a D I Y project (I ... more

I purchased this to upgrade my old system (12KW) to a more powerful one (20KW) in order to power my whole house. I have a well and two AC systems.

With more power and the Smart Switch, my system does a great job without a sweat. Electric Generators Direct did a fine job and did everything they said they would, including on-time delivery. The lift gate service was a nice feature as well.

It cost me an additional $750.00 to have the electrician un-wire the old unit and wire in the new one, and $200.00 to plumb the natural gas. All in all, a fairly painless upgrade.

I will buy from EGD again.

I purchased this to upgrade my old system (12KW) to a more powerful one (20KW) in order to power my whole house. I have a well and two AC systems.

With more power and the Smart Switch, my system does a great job without a sweat. Electric Generators Direct did a fine job and did everything they said they would, including on-time delivery. The lift gate service was a nice feature as well.

It cost me an additional $750.00 to have the electrician un-wire the old unit and wire in the new one, and $200.00 to plumb the natural gas. All in all, a fairly painless upgrade.

I will buy from EG... more

What can you say, with the ease of online purchase (the discount for paying cash was great) to the delivery of the unit, to the installation by a professional; everything has gone great.

We live in a remote area of East Texas (piney woods) which means we have a lot of outages due to fallen trees, especially since the drought last year.

The unit was installed two weeks ago and it has provided power three times- twice today. At first my wife wasn't too agreeable with the purchase, but since it has provided power three time already, she has complimented me on the wise purchase.

I am a shopper for the best service and price, that's why I chose Electric Generators Direct.com.

What can you say, with the ease of online purchase (the discount for paying cash was great) to the delivery of the unit, to the installation by a professional; everything has gone great.

We live in a remote area of East Texas (piney woods) which means we have a lot of outages due to fallen trees, especially since the drought last year.

The unit was installed two weeks ago and it has provided power three times- twice today. At first my wife wasn't too agreeable with the purchase, but since it has provided power three time already, she has complimented me on the wise purchase.

I am a... more

When I ordered my whole house stand-by generator, I had no idea that I would need it so soon. A big risk comes with living in the New Orleans area.

Just two weeks after it was delivered, and only one day after it was installed, Hurricane Isaac crept across lower Louisiana. It poured rain on our area for days. The power in our area went out on Tuesday night at about 11:30. Within one minute, the generator started up. My husband did not even have to get out of the bed!

Our power stayed out until early Saturday afternoon. The generator kept me and my family comfortable for the duration of the outage. This is definitely one of the best investments we have made for our home.

When I ordered my whole house stand-by generator, I had no idea that I would need it so soon. A big risk comes with living in the New Orleans area.

Just two weeks after it was delivered, and only one day after it was installed, Hurricane Isaac crept across lower Louisiana. It poured rain on our area for days. The power in our area went out on Tuesday night at about 11:30. Within one minute, the generator started up. My husband did not even have to get out of the bed!

Our power stayed out until early Saturday afternoon. The generator kept me and my family comfortable for the dur... more

Even though I received the unit several weeks ago I still have not gotten it installed yet. I have plumbed the Natural Gas Supply and will have electrical work done sometime near the end of this month.

I mounted the unit on a patio of concrete with a 3/4 rubber pad to dampen an vibration. I used the shipping tie downs as the tie down straps to secure the unit to the concrete. It is very stable. I'm sure at the time of start up I will call and request help in the final installation. I look forward to that. I have a neighbor interested in the units already.

The unit arrived in very good condition the the truck driver went out of his way to make sure the unit was okay and had no damage.

I will have no hesitation in referring your company in the future.

Even though I received the unit several weeks ago I still have not gotten it installed yet. I have plumbed the Natural Gas Supply and will have electrical work done sometime near the end of this month.

I mounted the unit on a patio of concrete with a 3/4 rubber pad to dampen an vibration. I used the shipping tie downs as the tie down straps to secure the unit to the concrete. It is very stable. I'm sure at the time of start up I will call and request help in the final installation. I look forward to that. I have a neighbor interested in the units already.

The unit arrived in ve... more

I Am So Happy With Our Purchase of This Generac Product. I Watch My Grandson and One Evening the Power Went Out. He Was So Afraid, But All At Once the Power Was On, Just So Fast, He Was Happy and So Was I.

I Didn'T Even Have to Hunt the Candles or Oil Lamps. I Recently Got Me Some Led Lamps, But I Was Thinking Ahead When I Thought of the Poster of the Generac Guardian. We Are So Happy With the Generac.

I Also Thought of the Winter Ahead- No More Doing Without the Power. Thank God For That. We Are Retired and Are Very Happy With Our Choice.

Thanks Again For Everything. We Got It Installed and It Didn'T Take Very Long to Do That.

I Am So Happy With Our Purchase of This Generac Product. I Watch My Grandson and One Evening the Power Went Out. He Was So Afraid, But All At Once the Power Was On, Just So Fast, He Was Happy and So Was I.

I Didn'T Even Have to Hunt the Candles or Oil Lamps. I Recently Got Me Some Led Lamps, But I Was Thinking Ahead When I Thought of the Poster of the Generac Guardian. We Are So Happy With the Generac.

I Also Thought of the Winter Ahead- No More Doing Without the Power. Thank God For That. We Are Retired and Are Very Happy With Our Choice.

Thanks Again For Everything. We Got It In... more

I replaced a Guardian model 04390-1 that has served me well for the last 9 years. I just wanted to upgrade so I could get my a/c units on the backup system.

My location had 3, 200 amp panels with 2 in the basement and 1 in the garage as a sub panel where the original generator was connected. I had to remove the 200 amp disconnect for garage ( panel "C" ) and use 1 of the new Smart switches to replace it, which I mounted outside by the meter.

The other smart switch I put in the basement (panel "B" ). I moved the breakers from panel "B" to panel "A". since "A" is not on the backup and has the circuits I didn't need when generator was on line.

I manually tested the 5875 under load with both a/c units and a electric hot water heater which is DLM. Everything worked perfect under the test, now I'm just waiting for a power outage to verify all is working correctly.

EGD RESPONDS: We need to remind folks that some areas & insurance companies require any changes to your electrical panel be certified by a registered electrician. Please check your local building codes & with your insurance agent.

I replaced a Guardian model 04390-1 that has served me well for the last 9 years. I just wanted to upgrade so I could get my a/c units on the backup system.

My location had 3, 200 amp panels with 2 in the basement and 1 in the garage as a sub panel where the original generator was connected. I had to remove the 200 amp disconnect for garage ( panel "C" ) and use 1 of the new Smart switches to replace it, which I mounted outside by the meter.

The other smart switch I put in the basement (panel "B" ). I moved the breakers from panel "B" to panel "A"... more

I installed this 20 KW model with 200 amp ATS just after our last 2-day power outage. We'll be ready the next time the power goes out.

I like the quality of the Generac unit, the ATS installation is pretty straightforward. The one area I feel Generac could re-engineer is where the wiring comes into the rear of the generator. It is almost impossible to wire the unit without first removing the hinges and top lid assembly, and that is definitely a 2 man job. There is very little room to get the power, neutral and ground wires in there and connected, especially when your wire size needs to handle the amperage output of the 20KW model.

EGD RESPONDS: We need to remind folks that some towns and some insurance companies require any electric panel modification to be certified by a registered electrician. Please check with your insurance agent & local codes.

I installed this 20 KW model with 200 amp ATS just after our last 2-day power outage. We'll be ready the next time the power goes out.

I like the quality of the Generac unit, the ATS installation is pretty straightforward. The one area I feel Generac could re-engineer is where the wiring comes into the rear of the generator. It is almost impossible to wire the unit without first removing the hinges and top lid assembly, and that is definitely a 2 man job. There is very little room to get the power, neutral and ground wires in there and connected, especially when your wire size needs to han... more

The generator, once installed is working great. I was a little disappointed at the technical assistance from Generac. Their manual is marginal at best, and I don't buy the answer I got once from them that "We normally don't bother with that because we have professional installers do our installation" This may come as a shock to Generac but there are people that do this on their own. I am an electrical engineer and was able to cope with the majority of the problems. Since I am very familiar with the NEC, I was able to find the answers that Generac's folks could not.

The connections (especially for the neutral) are very tight, and I had to do some intermediate connections to attach the #1 wire to the neutral terminal block but we persevered. I ran #1 wire for all the 3 connections.

The lock mechanism on the right side was and is impossible to latch. I gave up after having to drlll out the lock when the key broke inside the lock. I asked for a replacement lock set , but since the latch that rotates with the lock was also destroyed in the process of drilling out the lock, I still need that latch. I received the keys and lock, but am still waiting for the latch that is an integral part of the total mechanism.

Generac needs to do a max/min tolerance stack-up study on their mating dimensions.

EGD RESPONDS: It sounds like you have already contacted the Generac Tech Support line at 1-888-436-3722. If you would like to send your suggestions to them online, their contact address is 'https://www.generac.com/Service/ContactUs/ '.

Just a reminder- in some locations and with some insurance companies, any electrical work may need to be certified by a registered electrician. Please check your local requirements.

The generator, once installed is working great. I was a little disappointed at the technical assistance from Generac. Their manual is marginal at best, and I don't buy the answer I got once from them that "We normally don't bother with that because we have professional installers do our installation" This may come as a shock to Generac but there are people that do this on their own. I am an electrical engineer and was able to cope with the majority of the problems. Since I am very familiar with the NEC, I was able to find the answers that Generac's folks could not.

The connecti... more

I've had my original 17kw unit in use for the last 4 years. I live in a rural area w/ lots of trees and 10 or more outages a year, some for hours. We were covered automatically every time, w/o problems of any kind.

In July 2012 I purchased a 20kw unit to convert to whole house supply. The unit was ordered Thursday and arrived the following Tuesday. My electrician embarrassingly crossed the control wires at the unit, blowing fuses. His correction solved the problem.

The unit now runs as advertised. The original unit has been moved to service the ranch out-buildings and wells. We now have 100% standby and 100% peace of mind.

What a deal!

I've had my original 17kw unit in use for the last 4 years. I live in a rural area w/ lots of trees and 10 or more outages a year, some for hours. We were covered automatically every time, w/o problems of any kind.

In July 2012 I purchased a 20kw unit to convert to whole house supply. The unit was ordered Thursday and arrived the following Tuesday. My electrician embarrassingly crossed the control wires at the unit, blowing fuses. His correction solved the problem.

The unit now runs as advertised. The original unit has been moved to service the ranch out-buildings and wells. We now... more

I am an electrical contractor and have installed several of these models; and I have the same complaints each time that have been echoed in other posts.

The number one complaint is extremely tight work areas around the circuit breaker. It is very difficult to get wires connected to the main breaker. The battery compartment is just a touch too small. Even the battery provided is difficult to get in and out. If two conduits are required for connections, why just one knockout? Not a big deal, but puzzling just the same.

The ground bar is too small to get large wires connected. The instruction books are pretty much worthless. There is a little bit of information scattered about in all three books that you must sort through to find. There needs to be a more concise list of just what is required. After doing several of these I have learned, but I pity the person who is doing their first one.

Details are important. BEWARE THE FLOATING NEUTRAL. Just a sticker to let you know there is a floating neutral but no mention about the dangers. I will tell you from experience that it causes wild voltage fluctuations that can damage equipment. I had a factory-trained service person look at it and he couldn't help. He called tech support three times and they were clueless. Finally the service guy's boss said to tie the neutral and ground together and it worked; but that violates most installation codes dictated by the local utilities when they want the grounds and neutral to remain separate.

Overall it is a decent unit for the money but could use some changes to design and installation manuals to make it better. The unit arrived on time in good shape but we were told by the truck driver that we would have to pay him $75 if he used the lliftgate. When I told him that the order said that liftgate service was free he still refused. We ended up getting another truck and a front end loader to drag it off his truck. We held him up for about 45 minutes but I didn't have any sympathy. He could have just set it off and been gone in 10 minutes.

EGD RESPONDS: Thank you for your input! We have sent your comments to our contact at Generac; we hope improvements will be coming along shortly.

We will also review your comments with our shipper. Please accept our apologies for their lack of cooperation, and any inconvenience it caused you.

I am an electrical contractor and have installed several of these models; and I have the same complaints each time that have been echoed in other posts.

The number one complaint is extremely tight work areas around the circuit breaker. It is very difficult to get wires connected to the main breaker. The battery compartment is just a touch too small. Even the battery provided is difficult to get in and out. If two conduits are required for connections, why just one knockout? Not a big deal, but puzzling just the same.

The ground bar is too small to get large wires connected. The... more

I selected the Generac Guardian Model #5875 and the installation was done by a Rudd Furnace Dealer and technician. We followed the instructions which are pretty straight forward, without much head scratching or difficult.

When we finished we manually started it the first time and it fired right up no problems at all. I made my purchase by check and saved enough to buy the battery, if you don't mined waiting a few more days for delivery.

Now I am waiting around for the power to go out, which won't be long, around here it goes out when the sun comes out.

Oh, I also purchased the wireless remote monitor and can checkup on the unit from inside the house.

I selected the Generac Guardian Model #5875 and the installation was done by a Rudd Furnace Dealer and technician. We followed the instructions which are pretty straight forward, without much head scratching or difficult.

When we finished we manually started it the first time and it fired right up no problems at all. I made my purchase by check and saved enough to buy the battery, if you don't mined waiting a few more days for delivery.

Now I am waiting around for the power to go out, which won't be long, around here it goes out when the sun comes out.

Oh, I also purchased the wire... more

Although this is still August and the cold weather won't be here for a few months, the Generac Cold Weather Kit is a must if you live in Iowa. It is surprisingly easy to install with the supplied directions.

In fact, the whole generator installation is simple, but I recommend you DIY'ers have a licensed electrician make the final connections, and read the instructions thoroughly.

During the testing, this Generac Guardian performed flawlessly, it ran my Geo-thermal system and everything we normally have running in the house, pulling only 35 amps per leg.

I'd highly recommend this unit to any home owner.

Although this is still August and the cold weather won't be here for a few months, the Generac Cold Weather Kit is a must if you live in Iowa. It is surprisingly easy to install with the supplied directions.

In fact, the whole generator installation is simple, but I recommend you DIY'ers have a licensed electrician make the final connections, and read the instructions thoroughly.

During the testing, this Generac Guardian performed flawlessly, it ran my Geo-thermal system and everything we normally have running in the house, pulling only 35 amps per leg.

I'd highly recommend th... more

My Generac 5875 20 KW generator looks great and is installed. I am very happy I discovered Electric Generators Direct online. Your site gave me a wealth of information so I could make an informed/intelligent decision as to what I should purchase among several brands. Our power has not been lost since the installation, but I am confident this unit is going to perform automatically as intended.

This is very important and I would like to share the following: Once I purchased my generator online from using the information from your site, the information included what steps to follow should the generator be damaged in transit. Unfortunately, my delivery was damaged upon arrival from the shipping company. I knew exactly what steps to take, there was no hassle, the damaged unit was placed back on the delivery truck, and I received a new generator three days later, no questions asked.

The last thing anyone wants is a complicated return policy after making a purchase of thousands of dollars. This process was extremely easy should something be delivered in not-perfect condition. Thank you Electric Generators Direct.

I was also told by the installation company I contracted with, that it was obvious I had more than a general understanding of the generator and what would be involved with the installation. I am not in the building trades. I just made sure I read over all the information on your site before I made my purchase to try and become as informed as I could. Your site made that possible with all the information that is made available.

I also sent two different e-mails to your Tech Guy "Jim", and both questions were answered in a very short amount of time.

If you have come across Electric Generators Direct, as far as I am concerned from my own experience, you don't have to look any farther. This is the kind of company that any consumer would want to buy from.

My Generac 5875 20 KW generator looks great and is installed. I am very happy I discovered Electric Generators Direct online. Your site gave me a wealth of information so I could make an informed/intelligent decision as to what I should purchase among several brands. Our power has not been lost since the installation, but I am confident this unit is going to perform automatically as intended.

This is very important and I would like to share the following: Once I purchased my generator online from using the information from your site, the information included what steps to follow should... more

We had our brand new Generac installed by Ambassador Services in Baltimore. At first we were reluctant because of the expense but after the last power outage we knew we just couldn't sit through another one. We also considered another factor. Two years ago after a huge snow storm we finally bought an expenisve snow blower. It hasn't snowed since...so we wondered how long it would be before we felt that since of gratification that comes from making that right decision about a home generator.

Today....just three days after installation, our community had a complete power outage. We lost power for 45 seconds and then it all came back on again and we had to stop and wonder if we just had a quick power surge or did the power really go off. As we sat in complete comfort on this hot 97 degree day, we looked out the window and saw our neighbors all sitting on their front porches with their windows open. We went out to talk to the neighbor across the street who was sitting on his front porch. The neighbor said his power went out about 40 minutes prior had not come back on yet. He said BGE told him that it might be back up as early as this eveining or worse case by tomorrow morning.

About an two hours later we saw several other neighbors had gone over to talk and so we went back again. They were all pretty hot and angry and said BGE would not have the power restored for at least 8 more hours and maybe longer. We didn't dare tell them that we just gotten a new generac and that we had full power at our house!

I am looking out my window now 6 hours later, and our neighbor is still on his porch with all their windows open...but we are happy campers sitting in 72 degree air conditioning with lights and hot water and all the other necessities!

Who knew our first experience would come so soon? We are sitting here now with that sense of gratitude and the knowledge that we made the right decision when we did. When the rest of the community has power again, we might go back to visit the neighbor and tell him that we had power all along and then recommend Ambassador iServices and a Generac for their homes....we have to give that some thought however!

We had our brand new Generac installed by Ambassador Services in Baltimore. At first we were reluctant because of the expense but after the last power outage we knew we just couldn't sit through another one. We also considered another factor. Two years ago after a huge snow storm we finally bought an expenisve snow blower. It hasn't snowed since...so we wondered how long it would be before we felt that since of gratification that comes from making that right decision about a home generator.

Today....just three days after installation, our community had a complete power outage. We lost po... more

In our rural area we suffer through alot of power outages, ranging anywhere fron fifteen minutes to six hours and more.

Three days after installing generator and smart switch, on a bright, clear, sunny and hot! morning,power was lost from the utility company. The smart switch sensed the loss, fired up the generator and after a short warm up period we were powered up, no more worrying about when the utility company would have the problem resolved. This time it was for about a half hour.

It is a great comfort to know that we now have back up power that will enable us to stay cool in the summer and warm in the winter should the need arise.

My wife is ever thankful for your product that works perfectly and gives you two thumbs up.

In our rural area we suffer through alot of power outages, ranging anywhere fron fifteen minutes to six hours and more.

Three days after installing generator and smart switch, on a bright, clear, sunny and hot! morning,power was lost from the utility company. The smart switch sensed the loss, fired up the generator and after a short warm up period we were powered up, no more worrying about when the utility company would have the problem resolved. This time it was for about a half hour.

It is a great comfort to know that we now have back up power that will enable us to stay cool in the su... more

Hello, I'm disabled and needed a generator for my medical troubles. I have had it for 1 year now and it has the Smart Circuit transfer switch and the DLM. The digital load management is great. I have a 2700sq ft. home. With 2 full Kitchens , 5 ton AC plus elevator. This will run my whole house with no sweat. There are 3 power beds 6 tvs 4 refrigerators and I'm amazed. It will turn off what it needs to, so it can run what is most important. It ran last week when it was 110 Degrees out 9 hours ran great. Also I shopped prices here and others. Here i got my Transfer Switch in price, it was 3950.00$. Other stores didn't have Transfer Switch in price,They wanted $500-$700 for the 200amp switch. Thanks Power Equipment Direct, They where very helpful and called back if i needed a answer that sales didn't know.

Hello, I'm disabled and needed a generator for my medical troubles. I have had it for 1 year now and it has the Smart Circuit transfer switch and the DLM. The digital load management is great. I have a 2700sq ft. home. With 2 full Kitchens , 5 ton AC plus elevator. This will run my whole house with no sweat. There are 3 power beds 6 tvs 4 refrigerators and I'm amazed. It will turn off what it needs to, so it can run what is most important. It ran last week when it was 110 Degrees out 9 hours ran great. Also I shopped prices here and others. Here i got my Transfer Switch in price, it was 3950... more

I bought the Generac Guardian Series™ 5875 - 20kW Smart Circuit Standby Generator System back in February. I was one of the unfortunate where the storm just took out over 3,000,000 customers on the East Coast. Thanks to my generator, it operated "flawlessly"!! Came on by itself, ran our house for over 2 days, then power was just restored and it has a great switch over and stopped. Having A/C in 100 degree weather and not losing any food, was a real blessing! If anyone is considering investing in this one, it is definitely worth the money, time and effort to buy it and get it professionally installed. I recommend this 20kW to everyone. :)

I bought the Generac Guardian Series™ 5875 - 20kW Smart Circuit Standby Generator System back in February. I was one of the unfortunate where the storm just took out over 3,000,000 customers on the East Coast. Thanks to my generator, it operated "flawlessly"!! Came on by itself, ran our house for over 2 days, then power was just restored and it has a great switch over and stopped. Having A/C in 100 degree weather and not losing any food, was a real blessing! If anyone is considering investing in this one, it is definitely worth the money, time and effort to buy it and get it pro... more

We recently purchase the 5875 after researching for sometime for the perfect unit and price. Well, we found it at Electric Generator Direct. Ordering was simple, shipping was simple, I had an authorized service dealer install it, price was good, I did have a couple questions regarding the unit, the reps I talked with were simple awesome and honest.

That is not the best part though, 2 weeks after the install, a nasty storm rolled through, power was out for just over 3 hours in our area, our house was without power for about 10 seconds... What a outstanding unit. Thank you Generac and Electric Generator Direct. If anyone is on the fence about buying one, just order it, you will be glad you did when the power goes out.

We recently purchase the 5875 after researching for sometime for the perfect unit and price. Well, we found it at Electric Generator Direct. Ordering was simple, shipping was simple, I had an authorized service dealer install it, price was good, I did have a couple questions regarding the unit, the reps I talked with were simple awesome and honest.

That is not the best part though, 2 weeks after the install, a nasty storm rolled through, power was out for just over 3 hours in our area, our house was without power for about 10 seconds... What a outstanding unit. Thank you Generac and Electr... more

I love my Generac. But the cold weather kit has everything to be desired. I installed it, following Generac's instructions with sanding and alcohol, at the beginning of a most mild winter 09/2011. I checked my unit a few days ago and neither electrode was where they were placed. The adhesive is defective. The engine-block warmer fell off, and the battery warmer also was no longer stuck to the battery. The cold start kit was purchased with my generator purchase, and Generac informed me that the warranty for this $279 accessory was only 90 days from the date of purchase.

Here's The Response From Electric Generators Direct:
Per our earlier phone conversation, unfortunately there is nothing we can do at this point regarding the adhesive failure on the crankcase heater from your Generac cold weather kit. We can suggest however to try using a very high temp spray adhesive with a minimum temperature rating of 400 degrees (F). 3M makes a very good product that may do the job for you. We apologize for the problem and hope that our suggestion will fix it.

I love my Generac. But the cold weather kit has everything to be desired. I installed it, following Generac's instructions with sanding and alcohol, at the beginning of a most mild winter 09/2011. I checked my unit a few days ago and neither electrode was where they were placed. The adhesive is defective. The engine-block warmer fell off, and the battery warmer also was no longer stuck to the battery. The cold start kit was purchased with my generator purchase, and Generac informed me that the warranty for this $279 accessory was only 90 days from the date of purchase.

Here's The Response ... more

I have just recently had our crew install a 20kw genset with the 200amp transfer switch for our business. After installing several units for customers we decided we needed to have the standby protection to be able to respond from our shop in time of storms. After taking several pictures of our installations our customers are pleased to find that the units appear to be not much larger that a central air unit. The weekly test has also eased customers questions regarding the noise level during this cycle. It actually sounds like a push mower! The ease of ordering, receiving and installation is a big plus for us to sell to the market. We definitely will be pushing more of these units in our area!

Barnhart Electric Hutchinson, Ks.

I have just recently had our crew install a 20kw genset with the 200amp transfer switch for our business. After installing several units for customers we decided we needed to have the standby protection to be able to respond from our shop in time of storms. After taking several pictures of our installations our customers are pleased to find that the units appear to be not much larger that a central air unit. The weekly test has also eased customers questions regarding the noise level during this cycle. It actually sounds like a push mower! The ease of ordering, receiving and installation is a ... more

Since my new 5875 has been installed, we've had no power outages yet. But knowing it's there and ready to go is the peace of mind my family now enjoys!

Ordering was easy, over the phone and with a REAL PERSON!! And she even took the time to answer a couple questions and talk to me like a real person... not another number. :)

Shipping by truck arrived early, but I was ready for it! They unloaded it to the approximate place I needed it, we inspected for damage and off they went. No problems and in perfect order!

Installation was a snap. Mainly because I did NOT do it. I hired an electrician, especially with the included smart ATS panel. Once that panel was open, I am so glad I hired a professional. Testing went great and when he disconnected the street power, the 10 second countdown began and she was shortly up and running, powering my whole house! Totally awesome! And by the way.., activating it for the first time over the phone was easy just call the toll free number they give you, answer a few questions and type in the code they give you. That's it.

All in all, this was a fantastic experience and I will look back to this company for any purchases in the future that they sell. Real people, real care, and great products at the very best price that even my local stores couldn't come close to matching.

I've already highly recommended them to family and friends who will likely be buying later in the year or shortly after tax season.

Since my new 5875 has been installed, we've had no power outages yet. But knowing it's there and ready to go is the peace of mind my family now enjoys!

Ordering was easy, over the phone and with a REAL PERSON!! And she even took the time to answer a couple questions and talk to me like a real person... not another number. :)

Shipping by truck arrived early, but I was ready for it! They unloaded it to the approximate place I needed it, we inspected for damage and off they went. No problems and in perfect order!

Installation was a snap. Mainly because I did NOT do it. I hired an ... more

Living here in rural South Carolina with the unkept power lines of Duke Energy, adding this generator with the service rated smart switch was a no brainer. In total, since buying and installing the generator in 5/11, we've lost power 17 times!!! Each time, the generator has performed flawlessly. Now, our inlaws come to our house when there power goes out!! We had the 5875 installed by a electrical contractor(our next door neighbor) without a hitch. The gas line was ran by a gas company employee on the side. Both gave great prices, and a jam up job as well.

Our girls now kind of like for storms to come up so they can listen to the generator fire up!! I just wish that we would have gotten it sooner!!!

Living here in rural South Carolina with the unkept power lines of Duke Energy, adding this generator with the service rated smart switch was a no brainer. In total, since buying and installing the generator in 5/11, we've lost power 17 times!!! Each time, the generator has performed flawlessly. Now, our inlaws come to our house when there power goes out!! We had the 5875 installed by a electrical contractor(our next door neighbor) without a hitch. The gas line was ran by a gas company employee on the side. Both gave great prices, and a jam up job as well.

Our girls now kind of like for sto... more

EGD Responds: "Since the seals are new on the roof, the generator top can be sometimes difficult to latch but with pressure applied to the roof top the latch should be able to be locked. The locked can also be adjusted by loosening the locknut inside the unit.

The cold weather kit assists with keeping the oil warm for ease of starting and keeps the battery warm for the frigid temperatures. The cost is reflective of the technology for automatic temperature sensing in the material where a mechanical/digital activation thermostat is not required.


The generator top does not lock properly. When you use the key to lock the top, it does not catch. Secondly the cold weather kit does not appear to provide the essentials for the cost. If you have a strong battery (2year guarantee), what is the purpose?

EGD Responds: "Since the seals are new on the roof, the generator top can be sometimes difficult to latch but with pressure applied to the roof top the latch should be able to be locked. The locked can also be adjusted by loosening the locknut inside the unit.

The cold weather kit assists with keeping the oil warm for ease of starting and keeps the battery warm for the frigid temperatures. The cost is reflective of the technology for automatic temperature sensing in the material where a mechanical/digital activation thermostat is not required.


The generator top does not lock prope... more

Purchasing was easy with a timely delivery via lift gate off the back of a semi. Good communications all the way along. Driver was unable to come down the 1/4 mi. drive so he placed the unit on his pallet jack and I towed it behind my lawn tractor to the house. Getting it off the pallet and un-crated was not as easy. Moving it into a position behind a 3' wall and over several shrubs was even more of a problem since I didn't have access to a fat tired tractor with extremely long lifting forks. After delicately arranging some sturdy aluminum loading ramps around the wall and over the shrubs, I was able to safely move the unit, which I had place onto a set of car dollies, into position. Overall construction of the unit is very good and better than I expected.

The electrical hookup was all by the book and really brought no surprises. So as to keep the exterior of the house clean, I mounted the transfer switch next to the main power panel in the basement. The service entry wires were then spliced in the main panel enclosure with the same size copper wire, run through the box connector to the disconnect and then run back to the main panel after the switch. I used 2-0 Al wire for power from the generator to the switch along with (5 conductor) 16g copper wire in a cable for the control circuits. Pulling that heavy service cooper wire (200 AMP service) between the two panels was the toughest part of the electrical. Good that both boxes were large. A separate 24 volt thermostat cable was used to connect the a/c disconnect relays to the furnaces.

My biggest concern was with the natural gas supply. The generator is located at the house which is 100' from the city service meter and pressure was regulated to 7" of water at the meter. The location for the generator happens to be just where the 1" gas service comes from underground and enters the house. I already had two furnaces to feed and, with both units operating on high heat, the pressure at the furnaces would drop to 5". Obviously, the supply would be inadequate for the generator when both furnaces were operating. My solution was to have the pressure regulator ahead of the meter changed to provide a system pressure of 2 psi. along with an orifice size to pass the required volume. The existing meter was large enough to handle both the increased pressure and the capacity that I needed so that didn't have to be changed. However, the increased pressure also meant that I now had to place a regulator ahead of the generator to reduce the 2 psi pressure back down to 7" of water as well as regulating the house pressure back down to 7". Both of those regulators also needed to be sized to handle the flow requirements of the house and generator. It took a fair amount of research to come up with the right combination.

The overall job wasn't all that tough, but there's a bit more to consider than what most people think. If the house's natural gas supply is to be used, chances are that the gas supply will not be adequate. Resizing the regulators by calculating pressures, volume requirements and pressure drops can be challenging and most often will be required. There's a lot of plumbers that don't understand the principles and I'd suggest you do your homework before you get started.

Of course I haven't had to depend on the generator just yet so I can't give you much input on how well or how long it runs. It tests fine and runs its weekly exercise. This isn't much of a review until the unit gets tested under fire.

Purchasing was easy with a timely delivery via lift gate off the back of a semi. Good communications all the way along. Driver was unable to come down the 1/4 mi. drive so he placed the unit on his pallet jack and I towed it behind my lawn tractor to the house. Getting it off the pallet and un-crated was not as easy. Moving it into a position behind a 3' wall and over several shrubs was even more of a problem since I didn't have access to a fat tired tractor with extremely long lifting forks. After delicately arranging some sturdy aluminum loading ramps around the wall and over the shrubs... more

Works beautifully now, but my experience might be helpful to you.

My 20kw Generac arrived in perfect condition a few days after ordering ("curbside delivery"), but the driver (18 wheeler) graciously hand pushed it along a 150 ft gravel driveway on a handtruck, yet refused a large tip. I had it professionally installed and working perfectly. This is a vacation home and we have a 550g salt water reef tank that requires constant pump circulation. After about nine months, my wife started pestering me to test it, which I thought was silly since I had already seen it run. We decided to be there for its weekly scheduled self-test.

Well, it didn't self-test, and had never run since day 1, according to the L.E.D. log on the control panel. I shut off the house power and it ran for five seconds then shut down-- error-message: "under voltage".

Generac Warranty Service couldn't have been nicer. A serviceman called me that day, but after two missed appointments and unreturned phone calls, they gave me another, who promptly diagnosed and fixed the problem. It needed new electronics, motherboard, control panel, etc.

I have nothing but praise for the dealer, delivery, Generac, and their customer service. Circuit boards can go bad no matter what they are in, be it cars, tvs or anything else. I am sure they are not even made by Generac. My satisfaction (now) is five stars. I am happy to have it, and so will you be!

I suppose my advice, then, is to be at home once in a while during its weekly self-test so you know it's functioning.

Works beautifully now, but my experience might be helpful to you.

My 20kw Generac arrived in perfect condition a few days after ordering ("curbside delivery"), but the driver (18 wheeler) graciously hand pushed it along a 150 ft gravel driveway on a handtruck, yet refused a large tip. I had it professionally installed and working perfectly. This is a vacation home and we have a 550g salt water reef tank that requires constant pump circulation. After about nine months, my wife started pestering me to test it, which I thought was silly since I had already seen it run. We decided... more

I Had two power outages for more than 24 hours in 6 months and had the Generac 20 k installed on Friday finished at 4 pm the next day Sat at 11 am the Oct snow storm took out the electric for 5 Days . The unit powered the entire house ( and two people in the development ran extension cords from the house to power their refrigerators and some lights, they are now ordering Generac generators) The unit did such a great job at one point I thought the power had come back on!!!! I thought it might be in bad taste to put the outside spot lights on, since no one else had power. WHAT A GREAT UNIT Should have done years ago, total cost 2,000 for installation and 350 for gas hook up.

I Had two power outages for more than 24 hours in 6 months and had the Generac 20 k installed on Friday finished at 4 pm the next day Sat at 11 am the Oct snow storm took out the electric for 5 Days . The unit powered the entire house ( and two people in the development ran extension cords from the house to power their refrigerators and some lights, they are now ordering Generac generators) The unit did such a great job at one point I thought the power had come back on!!!! I thought it might be in bad taste to put the outside spot lights on, since no one else had power. WHAT A GREAT UNIT Sho... more

My installation was quiet complicated. Electrician asked that I order a second Nexus Panel since my house had 2- 200 amp panels. He explained this would make for a cleaner installation. The Nexus panels had to be located on the exterior of the house requiring drilling several huge holes through brick. Because of my electrical room being located in the garage on a concrete slab the wiring from the generator was run through the basement up into my electrical room. Gas hook up was less complicated.
Have not needed unit yet. Would caution buyers to be aware of the large amount of propane these units use. I have a 500 gallon tank and the installer recommended installing another 500 gallon tank or upgrading to a single 1000 gallon tank. I did not do so.

My installation was quiet complicated. Electrician asked that I order a second Nexus Panel since my house had 2- 200 amp panels. He explained this would make for a cleaner installation. The Nexus panels had to be located on the exterior of the house requiring drilling several huge holes through brick. Because of my electrical room being located in the garage on a concrete slab the wiring from the generator was run through the basement up into my electrical room. Gas hook up was less complicated.
Have not needed unit yet. Would caution buyers to be aware of the large amount of propane these u... more

We have been noticing a change in the weather patterns and decided it was time to put in a genset. I did a lot of research of the different brands and kW’s available. When we decided to go with the Generac 5875, it was time to find a supplier. This is no easy feat in today’s world with the internet and all. You have multiple companies claiming they can do it all and provide it all in less than a week. Of course we mad the decision to buy the generator after a storm and most places were sold out and orders were on the backlog.

I happened to find this site Electric Generators Direct and believed they were you ones who would deliver the product in the time frame they gave me, did they ever it came earlier. I also had some questions on the product and the installation, when I emailed the site they responded extremely quick and had the information I needed. I have given out your site to anyone who has asked who did your generator installation. I hope we did the product justice with how the installation looks. Thanks again for all the help and the great product.

We have been noticing a change in the weather patterns and decided it was time to put in a genset. I did a lot of research of the different brands and kW’s available. When we decided to go with the Generac 5875, it was time to find a supplier. This is no easy feat in today’s world with the internet and all. You have multiple companies claiming they can do it all and provide it all in less than a week. Of course we mad the decision to buy the generator after a storm and most places were sold out and orders were on the backlog.

I happened to find this site Electric Generators Direct and beli... more

This is about the 10th generator I have installed. Primarily Kohler and Generac. They each have advantages and disadvantages. For this model they still do not give you the proper room to wire the 100A breaker. Kohler has the breaker already wired so all you have to do is wire to a terminal block which is readily accessible.

Generac needs to change this. The other small issue I had is there is no way to reach the bottom of the generator if one drops a screw, which I did. Taking the back off is not really an option, why not have the back come off the same way the front is accessed. The main complaint I have is that during the transport a ribbon cable became loose so the keypad was not functional upon start-up and support from Electric generators was non-existent, they referred me to Generac, who only helped because I was an electrician. Had I been the homeowner they would not have helped. That's a quote from their techs. Very disappointed with everyone's help. I had one problem with a Kohler and their tech support was fantastic!

This is about the 10th generator I have installed. Primarily Kohler and Generac. They each have advantages and disadvantages. For this model they still do not give you the proper room to wire the 100A breaker. Kohler has the breaker already wired so all you have to do is wire to a terminal block which is readily accessible.

Generac needs to change this. The other small issue I had is there is no way to reach the bottom of the generator if one drops a screw, which I did. Taking the back off is not really an option, why not have the back come off the same way the front is accessed. The m... more

Hurricane Irene. Six days without power. Spoiled food, boredom, frayed nerves. Solution = 20Kw whole-house generator. I'm also liking the 50/50 rebate offer that came with it.

The generator was well-packaged for shipping and the box bolted to sturdy pallets. Sufficient guidance was provided for the electrician and the gas plumber. Website specs indicated 541 lbs, bill of lading indicated 481 lbs. Just enough difference to make me wonder if they had shipped a smaller unit but it showed up as a 20Kw.

There is a small flat, metal latch in the bag (intended to secure the control panel access door). Probably not a bad idea to drill out the opening a bit more as a weatherproof padlock is an awkward fit.

We're still puzzled as to the purpose of the long black rubberized 'sheath' (approx 6" L) in the document bag.

The unit generates a commercial hum when running full out but it's quieter than a portable generator. The self-test happens weekly - now we're just waiting for a power failure so I can write the rest of this review!

Hurricane Irene. Six days without power. Spoiled food, boredom, frayed nerves. Solution = 20Kw whole-house generator. I'm also liking the 50/50 rebate offer that came with it.

The generator was well-packaged for shipping and the box bolted to sturdy pallets. Sufficient guidance was provided for the electrician and the gas plumber. Website specs indicated 541 lbs, bill of lading indicated 481 lbs. Just enough difference to make me wonder if they had shipped a smaller unit but it showed up as a 20Kw.

There is a small flat, metal latch in the bag (intended to secure the control panel acces... more

The smart switch is not for light bulb electricians! I had a local electrician, recommend, install my 5875 20Kw. He ran 440 volts threw my house. The electric blanket exploded, with my wife under it!!! Freezer died,l two computers hit the dust as well as a number of surge protectors. I had a $19.95 plus a $79.00 protector in series and they both blew up, but my 42" TV was okay.

I live on a farm 22 miles from Columbus, Ga. and 100 miles from Atlanta. I talked to Lisa from Generac, she helped me to get a Generac dealer from Atlanta, the dealer helped me get a certified electrician to service my unit. Between TWO visits from EACH the electrician and the dealer, and calls to Lisa, my generator is up and running. Lisa, the electrician and the dealer went way out of their way to help and service my generator.

The smart switch is not for light bulb electricians! I had a local electrician, recommend, install my 5875 20Kw. He ran 440 volts threw my house. The electric blanket exploded, with my wife under it!!! Freezer died,l two computers hit the dust as well as a number of surge protectors. I had a $19.95 plus a $79.00 protector in series and they both blew up, but my 42" TV was okay.

I live on a farm 22 miles from Columbus, Ga. and 100 miles from Atlanta. I talked to Lisa from Generac, she helped me to get a Generac dealer from Atlanta, the dealer helped me get a certified electrician to s... more

We had purchased the 5875 last year after 3 consecutive outages that lasted a total of 10 days. Before this October storm the unit has only run for it's weekly check. Saturday night at 11:30 the power went out and has been out since. This generator kicked in within 15 minutes and, aside from the recommended oil change has been running constantly since! We can run anything in the house and don't have to worry about power at all. I went and turned on as many lights as I could and it was no problem.

All I can say is I couldn't be happier with this model.

Highly recommended if you live in an area prone to more than a few hour outages. It is so nice not having to fill up the unti with gas every 8 hours.

We had purchased the 5875 last year after 3 consecutive outages that lasted a total of 10 days. Before this October storm the unit has only run for it's weekly check. Saturday night at 11:30 the power went out and has been out since. This generator kicked in within 15 minutes and, aside from the recommended oil change has been running constantly since! We can run anything in the house and don't have to worry about power at all. I went and turned on as many lights as I could and it was no problem.

All I can say is I couldn't be happier with this model.

Highly recommended if you live in a... more

I have had a portable gas generator for years since our vacation home is in a rural area. After a 4 day outage this summer and dealing with all the hassles and limitations of the portable, I decided it was time to install a permanent propane, smart-switch unit.

The Generators Direct site is easy to use and VERY informative to efficiently help determine type and size desired. The ordering process was hassle-free and subsequent 2 day delivery went without a hitch. The unit was installed within a week of ordering by my electrician.

As fate would have it, we experienced a 6 hour outage the first night after install. The lights went out and then came back on about 10 seconds later. I assumed it was just another electric utility "flicker" but I quickly realized that the generator was up running rather than the electric utility on. With the outage occurring so soon after install, it fully confirmed our purchase decision. Thanks for making the process so logical and smooth.

I have had a portable gas generator for years since our vacation home is in a rural area. After a 4 day outage this summer and dealing with all the hassles and limitations of the portable, I decided it was time to install a permanent propane, smart-switch unit.

The Generators Direct site is easy to use and VERY informative to efficiently help determine type and size desired. The ordering process was hassle-free and subsequent 2 day delivery went without a hitch. The unit was installed within a week of ordering by my electrician.

As fate would have it, we experienced a 6 hour outag... more

After loosing power for the seventh time since we moved into this new home in 2009. I started looking for and reading up on Generators. We made the normal trip to the home show and asked Five Generator suppliers installers to come out and give us a price. All gave us a time and only three showed up. I told them all the same needs we had and that permits needed to be pulled. Each one had a different way to hook up there product and one told me that NO permit was needed. This man lost the job real fast. The other two were to high in price for me. One was $11,300.00 and the other 12,500.00. Both stated that there price did not include the propane hook up.

Then I found PED the price was good, everything was included paying with check covered the battery cost. Spoke with the county building department and they were very good and helpfull. Called the number for before you dig and they marked all of the under ground line services. I did not want this generator to sit on top of any thing. I put in the pad as directed in the on line instructions.

The trucker delivered and placed the generator off of the driveway by the pad real nice easy delivery. Next day the generator was set and my propane supplier gave me a day for hookup. The Electrician who wired this house gave me his date. Both pulled there permits and I spoke with the inspeactor when they were done. Passed with flying colors. My electrician had a factory trained service tech here for the start up and I now have someone to service every year.

I bet that you want to know what I ended up paying for doing it this way. $6,300.00 What a different and this price was with the propane hookup $700.00.

After loosing power for the seventh time since we moved into this new home in 2009. I started looking for and reading up on Generators. We made the normal trip to the home show and asked Five Generator suppliers installers to come out and give us a price. All gave us a time and only three showed up. I told them all the same needs we had and that permits needed to be pulled. Each one had a different way to hook up there product and one told me that NO permit was needed. This man lost the job real fast. The other two were to high in price for me. One was $11,300.00 and the other 12,500.00... more

After experiencing a 24 hour power outage last winter, my wife finally agreed to the purchase and installation of a whole house emergency generator system. I had been advocating for years, and had a portable 7000w standby generator that never worked when we needed it. The tipping point came with a large snowstorm that prevented travel to her office and loss of power at the same time. She had no computer access!

We have natural gas for all utilities but most(other than range) won't work without electricity. So it was cold and dark for a day. It really wasn't that bad, my wife accuses me of having a boy scout complex. I tend to be prepared for nearly anything. We don't have many of these storms in our area. But in the last year we've been threatened with a hurricane, tornadoes and an earthquake.

Each time we awaited with guilty glee the interruption of our electric service and the wonderful sound of our generator starting up. I especially seek vindication for the financial investment. Hasn't happened. So, if you want to guarantee that your power will never go out, buy a generator. We all pay insurance for products that we hope we'll never use. This can be considered another form of insurance that is worthwhile if never used.

I'll re-post an evaluation if the situation changes. I look forward to hosting my neighbors when I'm the only one with heat and light! So far I have to be satisfied with the reassuring weekly scheduled exercise start-up.

After experiencing a 24 hour power outage last winter, my wife finally agreed to the purchase and installation of a whole house emergency generator system. I had been advocating for years, and had a portable 7000w standby generator that never worked when we needed it. The tipping point came with a large snowstorm that prevented travel to her office and loss of power at the same time. She had no computer access!

We have natural gas for all utilities but most(other than range) won't work without electricity. So it was cold and dark for a day. It really wasn't that bad, my wife accuses me of ... more

I ordered my 20Kw Generac online and got the battery too. Saved enough to pay for the battery by sending a check and waiting an extra few days.

My son in law (an electrician, Lucky me!) and I installed the generator in approximately 5 hours. Please note I poured a concrete pad a few days earlier about 65 feet from the transfer box. I wanted the generator nearer my LP tank. All went great, got the password to start the unit via the website and all checked out fine.

Just waiting for another power outage here in Oklahoma. Our last ice storm , an 8 day event for us and we were the lucky ones, convinced my wife and I it was time for a Generac!

I ordered my 20Kw Generac online and got the battery too. Saved enough to pay for the battery by sending a check and waiting an extra few days.

My son in law (an electrician, Lucky me!) and I installed the generator in approximately 5 hours. Please note I poured a concrete pad a few days earlier about 65 feet from the transfer box. I wanted the generator nearer my LP tank. All went great, got the password to start the unit via the website and all checked out fine.

Just waiting for another power outage here in Oklahoma. Our last ice storm , an 8 day event for us and we were the lucky ... more

I bought my Generac on line nine months ago. No problems with the order or the shipping. Everything was in the box, and everything was in good shape and on time.

A licensed electrician installed the generator. I consider myself a knowledgeable and capable DIY'er and I quickly realized that this has too many ways to go wrong. Hire somebody reputable and licensed so you can blame them if it blows up.
Everything works exactly as advertised and claimed. My LP contractor initially installed a regulator that was too small, but after he apologetically fixed that, I have had no problems at all.

The unit self-tests routinely without incident and without noticeable difference on my propane use. (YMMV, but I have a standard 250-gallon tank.) I've experienced several power outages since installation. The Generac powers my house, my shop, my computers and various home electronics without fail. (Bumpless transfer would really be sweet, but that would only triple+ the cost.)

I am fully satisfied with my purchase. Be sure you get a unit big enough for everything, or you will probably wish you had.

I bought my Generac on line nine months ago. No problems with the order or the shipping. Everything was in the box, and everything was in good shape and on time.

A licensed electrician installed the generator. I consider myself a knowledgeable and capable DIY'er and I quickly realized that this has too many ways to go wrong. Hire somebody reputable and licensed so you can blame them if it blows up.
Everything works exactly as advertised and claimed. My LP contractor initially installed a regulator that was too small, but after he apologetically fixed that, I have had no problems at all... more

I ordered my generator online from ElectricGeneratorsDirect, and was very happy with the speed at which it was shipped. I was even happier when I decided in midstream to pick my generator up from the local warehouse instead of waiting for delivery. One call to customer service and the generator was released to me and off I went waiting for my electrician to begin his install.

I poured my slab, and purchased the appropriate wire ahead of time, and only had to pay my electrician for permits and labor. I assume this saved me a small amount of money....(I think the wire was made out of gold and not copper $$$)

Luckily I had my generator up and running, and exactly one week after install I got to test it when Tropical Storm Lee decided to park itself off the coast of Louisiana for 3 days. I only lost power over a period of 7 hours, but my generator worked just like it was meant to. Life went on. No lying in bed sweating bullets! No lying in bed listening to my neighbor’s generator either.

The best part was when I got my gas bill. My bill was about $7.50 more than the previous month’s bill. Are you kidding me? $1.07 per hour to live like a normal human being! Being able to watch the weather on TV! Being able to make ice etc.! All I can say is why didn’t I do this after Katrina....or Gustav.

And to give some idea of what my generator is asked to do:
I have a house in excess of 3K square feet, Six tons of HVAC, 2 refrigerators, 1 freezer and a sump pump in the rear of my yard for drainage. All other appliances are gas (Heat, dryer, water heater and range). Right now I couldn't be more pleased, nor could my wife.

I ordered my generator online from ElectricGeneratorsDirect, and was very happy with the speed at which it was shipped. I was even happier when I decided in midstream to pick my generator up from the local warehouse instead of waiting for delivery. One call to customer service and the generator was released to me and off I went waiting for my electrician to begin his install.

I poured my slab, and purchased the appropriate wire ahead of time, and only had to pay my electrician for permits and labor. I assume this saved me a small amount of money....(I think the wire was made out of gold ... more

Ordered the 5875 Gen. on a Friday night, it was delivered on the following Wednesday. Truck driver was very nice about placing the gen in my shop. He and I both looked for any damage we could see to the box, however it was placed up against the wall, and I was unable to see a hole that was clearly made by a fork lift. It was several days before I was able to pour the pad, and move the gen. I had a friend that has a fork lift come by, and we pulled the box off of the gen.

It was then that I noticed a dent in the front of the generator. I immediately called Gen. Direct, and they advised me that I needed to take take pictures of it and send them to them, and they would send me the parts I needed to fix it. I went ahead with the installation. Had no trouble until I had completed the hook up and noticed I could not get my LED to say anything but LAUGUAGE, called Tech Support, they informed me it sounded like the ribbon on the push button control was somehow disconnected. I took the lid off slowly, and they were right. The ribbon had come out of it's plugin.

I carefully placed it back in and fastened in place. The Generator came to life. It has worked a dream. I am still concerned about the dent in my generator, but I will take the dent for the comfort I get from having the gen in an emergency. My cost were fairly low because I did most of the work myself.

Went to gas service company and got the correct regulator, piped it up and did everything but electrical. The Electrician was very fair, and his part was $1100.00. That included the wiring which itself was $300.00. It works like a dream, and he told me he would love to have one himself. I told him where to get one! My only concern for people buying them is to inspect the box and gen before you shipper leaves! Do not except it until you have done so, because you are hosed if you don't note any damage.
In conclusion, I would recommend the 5875 to anyone, it is a fine piece of machinery.

Ordered the 5875 Gen. on a Friday night, it was delivered on the following Wednesday. Truck driver was very nice about placing the gen in my shop. He and I both looked for any damage we could see to the box, however it was placed up against the wall, and I was unable to see a hole that was clearly made by a fork lift. It was several days before I was able to pour the pad, and move the gen. I had a friend that has a fork lift come by, and we pulled the box off of the gen.

It was then that I noticed a dent in the front of the generator. I immediately called Gen. Direct, and they advised me t... more

Purchased generator in July 2010 but did not get it installed until December 2010, with the purchase, shipment and delivery being seamless. Had local professional contractor do the Natural Gas and electrical hookups and waited for first power outage, little did we know that April 27, 2011 would turn out to be a historic day of tornado out breaks in the state of Alabama.

Cullman was the first major city hit that day and lost all power at 3:00 pm. with the generator starting up as advertised 20 seconds after power went out. Four and a half days later utility power was restored. Since that time we have lost power several times due to the power grid still being very fragile since the storms hit. It is hard to put into words how having the generator gives you so much piece of mind and comfort. I calculated that the natural gas that we used to power a 3 Ton AC unit along with the entire house cost us about $1.00 per hour in gas usage or about $25 per day, you would never be able to replace the food that you would lose for that much money. One piece of advice - I would not recommend less than 20kw for a whole house standby unit.

I was also able to monitor the weather as well as communicate via wireless internet to my company as to my plant situation. We will never have a home without a stand by generator again - best money ever spent!

Purchased generator in July 2010 but did not get it installed until December 2010, with the purchase, shipment and delivery being seamless. Had local professional contractor do the Natural Gas and electrical hookups and waited for first power outage, little did we know that April 27, 2011 would turn out to be a historic day of tornado out breaks in the state of Alabama.

Cullman was the first major city hit that day and lost all power at 3:00 pm. with the generator starting up as advertised 20 seconds after power went out. Four and a half days later utility power was restored. Since tha... more

Installed 0058750 20kw last Fall. This past weekend (Hurricane Irene) power went out @ 3am Sunday. The generator kicked right on & stayed running, powering everything in my home till power came back on Monday evening.

Added some oil no problem. It's worth every penny to know my family is safe & comfortable. It was actually a great feeling knowing you have power when it's out from the power co, especially at night when your family is enjoying the home & you have a look outside to see the house is lit up with exterior lighting when everything else around you is pitch black...

But be careful --- everyone is going to want to be your friend & if you have children their friends will want to have "sleep-over's" when the power goes out.... All good....

Installed 0058750 20kw last Fall. This past weekend (Hurricane Irene) power went out @ 3am Sunday. The generator kicked right on & stayed running, powering everything in my home till power came back on Monday evening.

Added some oil no problem. It's worth every penny to know my family is safe & comfortable. It was actually a great feeling knowing you have power when it's out from the power co, especially at night when your family is enjoying the home & you have a look outside to see the house is lit up with exterior lighting when everything else around you is pitch black...
... more

We learned that to buy a smaller generator added the cost of a sub-panel. Since we were already inclined to install sufficient capacity to support all the house loads, we went ahead and got the 20 kW unit.

Installation instructions were clear and complete. The unit was installed and tested over a week's time. It took so long only because I did not have the unit on site at the agreed upon time, but my installers worked with me.

The beast is heavy. We knew that because some websites made it clear that a lift truck was optional. I deduced that I would need one. With the driver's help we wrestled it over the ground using plywood sheets and his pallet jack. I put about 8" of gravel under the unit. this was probably excessive, but the unit is stable.

My wife complained about the noise. Then the installer closed the lid. All was well. We turned on the heatpump and the stove with the oven and all the burners on. The unit drew about 80% of its capacity in amps. The transfer switch has the load-shedding capability so we wired the heatpump circuit to trip if the unit became overloaded.

I am very satisfied with the installation and the machine and would recommend it to anyone concerned about occasional power outages.

We learned that to buy a smaller generator added the cost of a sub-panel. Since we were already inclined to install sufficient capacity to support all the house loads, we went ahead and got the 20 kW unit.

Installation instructions were clear and complete. The unit was installed and tested over a week's time. It took so long only because I did not have the unit on site at the agreed upon time, but my installers worked with me.

The beast is heavy. We knew that because some websites made it clear that a lift truck was optional. I deduced that I would need one. With the driver's help ... more

I live on the coast of NC. Subject to the occasional hurricane(Irene on the way). Power is frequently out. I've been contemplating a standby generator for years and finally did it. Ordering from EGD was simple with good help. Delivery was smooth with the help of my neighbor and his fork lift.

My electrical contractor co. was well versed in the generator and had been to "Generac School". they set it up and wired in the smart switch and did a test run after the gas man connected the propane. I can't begin to tell you how comforting it is for me and my wife to know that we will have power the next time it goes out!!!

I live on the coast of NC. Subject to the occasional hurricane(Irene on the way). Power is frequently out. I've been contemplating a standby generator for years and finally did it. Ordering from EGD was simple with good help. Delivery was smooth with the help of my neighbor and his fork lift.

My electrical contractor co. was well versed in the generator and had been to "Generac School". they set it up and wired in the smart switch and did a test run after the gas man connected the propane. I can't begin to tell you how comforting it is for me and my wife to know that we will have... more

We live in the Sierra Nevada foothills in Northern California in the old mining community of Rough and Ready. During the winter the power situation can be rough.......we experienced seven power outages last winter. The longest was three days. We have had outages lasting as long as seven days. This is usually weather related with trees falling on power lines, wild fires or errant drivers saying hello to power poles.

I anticipated these conditions almost twenty years ago when we moved to this location and I installed an electric start 8 kw on propane. It was electric start but required me to throw the breakers and go outside to start the generator. Additionally it did not service the entire property. Twenty years ago there was a limited selection of home generators available and anything larger or automatic was prohibitively expensive. Now that I am in my "golden years" I do not find trundling out to the generator in a snow storm to be the adventure it was twenty years ago.

After considerable research on the internet I landed on the Generators Direct site and consulted with a local electrician who had installed numerous units in our area. We decided on the fully automatic 20 kw Guardian model. It is tied to a 500 gallon propane tank. The price was considerably below the nearest competitor and the free shipping really closed the deal. The installation went well. Within a week we had a summer time power outage and the Guardian started immediately. Power was restored within a few seconds as though there was no outage. I am now confident that our power supply is secure and our freezers, refrigerators and well will operate virtually without a break in supply. I am impressed at how quiet the unit is considering its size.

When I told my neighbor about my intentions to buy a Guardian he researched the matter and immediately bought the 17 kw model from Generators Direct. He is as happy as I am.

With my new Guardian guarding our property life is no longer as rough and we are ready for any outage.

We live in the Sierra Nevada foothills in Northern California in the old mining community of Rough and Ready. During the winter the power situation can be rough.......we experienced seven power outages last winter. The longest was three days. We have had outages lasting as long as seven days. This is usually weather related with trees falling on power lines, wild fires or errant drivers saying hello to power poles.

I anticipated these conditions almost twenty years ago when we moved to this location and I installed an electric start 8 kw on propane. It was electric start but require... more

Ordered generator in July, took about 2 weeks to arrive do to payment with check saved the cost of the battery by paying with a check. I poured a concrete pad for the generator and installed the remote wireless controller.

The electrician could not start the install for 2 weeks due to completing a job and vacation. Transfer switch and wiring are completed,battery installed called for start up code all went well. Generator was checked out for proper operation,load shed worked properly electrical inspector came as we were finishing the operational check out.

Passed inspection and I am very happy with the generator and the install. Looks good too!

Ordered generator in July, took about 2 weeks to arrive do to payment with check saved the cost of the battery by paying with a check. I poured a concrete pad for the generator and installed the remote wireless controller.

The electrician could not start the install for 2 weeks due to completing a job and vacation. Transfer switch and wiring are completed,battery installed called for start up code all went well. Generator was checked out for proper operation,load shed worked properly electrical inspector came as we were finishing the operational check out.

Passed inspection and I am ve... more

I ordered the Generac 20KW primarily because of Generacs reputation. I needed a whole house generator because my Mother-In-Law lives with my wife and I and needs an oxygen generator 24/7. I also wanted to make sure we had air conditioning for her in the event of a long term power loss.

The semi driver was as good as you get. I have to wear a neck brace and cannot lift anything over 20 pounds.(yeah we're all falling apart around here)!He took the generator within 3 feet of the slab it sits on, and tried to get it all the way on the slab! Great Service!

I had a friend that owns a gas piping business pipe the natural gas, and had the local Generac Representative,
wire the transfer switch and provide the battery. All went well and the Generac was up and running in about 3 hours!

I have the piece of mind now that we will be comfortable and have lights when the next storm hits. Buying the Generac from Electric Generators Direct saved me money. If you're looking for a generator I would highly recommend the vendors I have listed above, as well as the Generac Guardian 5875!

I'm just sitting here waiting for the power to go out, not sweating a bit!

I ordered the Generac 20KW primarily because of Generacs reputation. I needed a whole house generator because my Mother-In-Law lives with my wife and I and needs an oxygen generator 24/7. I also wanted to make sure we had air conditioning for her in the event of a long term power loss.

The semi driver was as good as you get. I have to wear a neck brace and cannot lift anything over 20 pounds.(yeah we're all falling apart around here)!He took the generator within 3 feet of the slab it sits on, and tried to get it all the way on the slab! Great Service!

I had a friend that owns a gas pipin... more

The unit arrived on-time, and the shipping experience was excellent. I had my new-born daughter in my hands, and the shipper placed the unit conveniently in my driveway. Since my hands were full, he removed the box and helped inspect the unit. It was delivered in perfect condition.

I pulled all of the permits myself from my town (electrical, plumbing, and construction), and hired my outstanding plumber and electrician to do the job. I opted to have the 500 lbs. unit installed on a steel-reinforced cement slab. I saved around $4000 purchasing the unit and sub-contracting the job, as compared to using a local Generac dealer that would have used their own technicians: that quote was without the cement slab.

My installation was complicated from an electrical standpoint, since the generator needs to sit on the side of my home furthest from my electrical service. My electrician used #1-wire that runs 100 feet from my service, through my garage, through my crawl-space, and out the side of the house to my unit. This wire is heavy gauge, and would not have been necessary if the generator was close to the service.

The unit powers my entire 3500 sq. foot house with a full load (5 ton AC, and large, 400,000BTU pool heater on). There was no pressure drop with the pool heater running.

My unit's main disconnect on the right side of the generator needed to be replaced, as it was intermittently impossible to keep the breaker closed. My electrician and Generac felt the breaker was defective and would require replacement. I almost spent $150 on the part just to have security, but I decided to call Generac. Tech support is very good. Generac insisted an authorized dealer replace the breaker. I wanted them to send me the part and have my electrician change it, but that would have voided my warantee. The dealer that came replaced the breaker at no charge, and it is working well.

My only "complaint" is that Generac needs to update their installation guide and YouTube installation videos. The Nexus Smart transfer switch is state-of-the-art and quite sophisticated. The installation guide and videos are more helpful for a 17kW, smaller unit. I'm grateful my electrician is experienced and knew exactly what to do, since the manual is quite anemic.

The unit arrived on-time, and the shipping experience was excellent. I had my new-born daughter in my hands, and the shipper placed the unit conveniently in my driveway. Since my hands were full, he removed the box and helped inspect the unit. It was delivered in perfect condition.

I pulled all of the permits myself from my town (electrical, plumbing, and construction), and hired my outstanding plumber and electrician to do the job. I opted to have the 500 lbs. unit installed on a steel-reinforced cement slab. I saved around $4000 purchasing the unit and sub-contracting the job, as compared... more

6 years ago we built our custom home on the outskirts of Norman, OK, a town with a population of +100k. Little did we realize that our neighborhood would be the last to get power when things went down. Since living there we have been without power 4 times not including the occasional 10 minute outages, the longest being 8 days in 2009 during a blizzard. After the 8 day outage we decided to get the Generac 5875 system. It just happened that I ordered it online the same week that another blizzard hit our state and several others North of here. Shipping was delayed due to weather, no fault of R&L Carriers. As I was talking with R&L about an expected delivery date I inquired what kind of truck would be delivering the unit, they said a 54’ tractor-trailer these trucks are NOT made for going down residential streets, something to think about. R&L was more than happy for me to stop by on my way home from work in my pickup, they loaded it and on the way I went. Again this isn’t R&L’s problem, it was mine and could be yours, I would suggest you contact the closest R&L terminal and see if some arrangement can be made for truck size or whatever.

Once home I was able to get the unit out of the truck myself using metal ramps, the crate is every bit of 550 lbs., so be careful. I had already poured a large slab next to the power meter so rolling the unit on pipes to its final resting place was easy. Our NG meter was only 3’ from the unit so fuel hook-up was breeze. Electrician was out next and took about 5 hours to install everything and test. Total cost to install, not including the concrete, was about $700.

Since we installed the unit we have had to use it twice, once for about 20 minutes which gave us plenty of time to check things out, see how loud it was under load, what happens when you turn the dryer on or the water well kicks in. Then on June 14 a severe thunderstorm hit Norman with hail and high winds. Our power went out at about 7:30pm that night and didn’t return on until almost 48 hours later. The Generac 5875 never missed a beat! The only thing we noticed is when one of the HVAC units would start up a slight dimming of the lights and you could hear the motor rev up, but nothing shut off or was harmed. HVAC was used heavily since the outside temps were hovering around the 100F mark. The sound level was just a little louder than a push mower but still low enough it wasn't a problem in the house. It was considerably quieter than the portable units our neighbors were running extension cords from.

We are completely satisfied with the Generac 5875 system and wished he had it during the blizzard of 2009. As noted in other reviews plan, plan and plan some more! I never really talked to anyone at Electric Generators Direct since I ordered it online but they did ship as stated and even our electrician said he couldn’t touch the price EGD was selling this unit for. Since this latest outage several neighbors and co-workers are asking me about our generator and I’m more than pleased to show it off.

6 years ago we built our custom home on the outskirts of Norman, OK, a town with a population of +100k. Little did we realize that our neighborhood would be the last to get power when things went down. Since living there we have been without power 4 times not including the occasional 10 minute outages, the longest being 8 days in 2009 during a blizzard. After the 8 day outage we decided to get the Generac 5875 system. It just happened that I ordered it online the same week that another blizzard hit our state and several others North of here. Shipping was delayed due to weather, no fault of... more

For approx. 1 year I have been researching the possibility of purchasing a generator. During this time a friend of mine, who was an electrician, advised that a 5875 with the smart Circuit would power my residence. He then directed me to this site. The price was the best, and I made the call. The person I spoke with was helpful and answered all my questions. He further advised that the shipping company would contact me 24hrs prior to delivery.I also got an E-mail verifying the purchase and the approx delivery date. Three days later the company driver called and advised that he would deliver the next day at approx. 10:30.

I advised that a large truck could not make it down our road. He was courteous and advised that he would be in a smaller delivery truck with a liftgate. I met him at the time stated and he unloaded the generator and placed it in my basement. I contacted my friend who was an electrician. He came over and after checking everything out advised that he would install the generator on Saturday.

The next day my son and I poured a concrete pad at a site that I had previously chosen. The generator comes with a pad but I felt that the concrete pad, along with the existing pad would be best. Now the interesting part. This generator is shipped on two wooden pallets. It weighs 495lbs. I contacted my son who got several of his friends to come over. I got a pallet jack from a friend and we rolled the generator up on a small utility trailer. After placing the generator, pad on the concrete pad my work was done.

The electrician arrived on Sat morning at approx 0745hrs. and at approx. 1500hrs the installation was completed. The generator was activated by calling the number provided, and all test were completed. Since the installation the power has gone out twice. The generator activated and the power came back on . Both times the power outage lasted approx. 40 minutes. Upon activation of the regular power the generator automatically switched back over . After the cool down period it shut off.

To say I am pleased is an understatement. Everything from the purchase, delivery, and installation turned out great. If you plan on purchasing this generator do your homework first. Contact your electrician, have a plan and know where your going to place the generator and Smart Circuit. If you are going to use natural gas or Propane. Carefully plan everything out. I would highly recommend this company. It worked for me.

For approx. 1 year I have been researching the possibility of purchasing a generator. During this time a friend of mine, who was an electrician, advised that a 5875 with the smart Circuit would power my residence. He then directed me to this site. The price was the best, and I made the call. The person I spoke with was helpful and answered all my questions. He further advised that the shipping company would contact me 24hrs prior to delivery.I also got an E-mail verifying the purchase and the approx delivery date. Three days later the company driver called and advised that he would deliver the... more

Hurricane Ike came right over us and knocked out the power for over a week. After cleaning out 3 refrigerators full of spoiled food, I decided that we were getting a whole house generator.

EGD had a great price with free delivery and no tax ( what a deal! ). My generator arrived exactly when they scheduled it and the driver put it in the garage for me.

I had previously poured an 8" concrete slab and ran the gas and upgraded the meter when I put in my pool heater. The electric meter and box were also within 6' of the slab. This made the install and start-up a lot faster than normal.

Everything seems to be working just fine, but we have not had a power outage yet.

Hurricane Ike came right over us and knocked out the power for over a week. After cleaning out 3 refrigerators full of spoiled food, I decided that we were getting a whole house generator.

EGD had a great price with free delivery and no tax ( what a deal! ). My generator arrived exactly when they scheduled it and the driver put it in the garage for me.

I had previously poured an 8" concrete slab and ran the gas and upgraded the meter when I put in my pool heater. The electric meter and box were also within 6' of the slab. This made the install and start-up a lot faster than norm... more

I will write a review for my hubby. I 'fought' him for years about getting a generator. Now I wish we had done it sooner. We have had the power go out three times in the first two weeks we had it.

No lost food. Life went on. We could do laundry. We could use the computer. We could watch TV. Oh, and yes, we had AC!! First time the power was out five hours - squirrel + transformer. Second and third times were from the storms - once for 29 hours and the other for 12 hrs.

So, I am very happy. We didn't get the quietest one, but the sound doesn't bother us or the neighbors. So, thank you Generac (and the guys that installed it)

I will write a review for my hubby. I 'fought' him for years about getting a generator. Now I wish we had done it sooner. We have had the power go out three times in the first two weeks we had it.

No lost food. Life went on. We could do laundry. We could use the computer. We could watch TV. Oh, and yes, we had AC!! First time the power was out five hours - squirrel + transformer. Second and third times were from the storms - once for 29 hours and the other for 12 hrs.

So, I am very happy. We didn't get the quietest one, but the sound doesn't bother us or the neighbors. So... more

We use this generator at our Ponderosa Basin Fire Station and I was so impressed with it I bought one for my home. Our best friends bought one at the same time and since then we sold our Fire Station Captain one as well.

We were without power for 6 days and then another 4 days this year alone. This Generator is AMAZING!!! So much so, that we are going to buy our daughter one for her horse farm in the state of Washington this fall, She is already getting ready for it.

Love this Generator, so easy to use my wife changed the oil and filter this year.

Jim - Mariposa County Fire Chief

We use this generator at our Ponderosa Basin Fire Station and I was so impressed with it I bought one for my home. Our best friends bought one at the same time and since then we sold our Fire Station Captain one as well.

We were without power for 6 days and then another 4 days this year alone. This Generator is AMAZING!!! So much so, that we are going to buy our daughter one for her horse farm in the state of Washington this fall, She is already getting ready for it.

Love this Generator, so easy to use my wife changed the oil and filter this year.

Jim - Mariposa County Fire C... more