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The Generac mobile link™ cellular remote monitoring system is available for purchase today.

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Generac Mobile Link™ Cellular Remote Monitoring System

(Based on expert analysis, manufacturer ratings and customer reviews)
3.6 out of 53.6 out of 53.6 out of 53.6 out of 53.6 out of 5
30 Reviews
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  • 30
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*** New App For Smartphones & Tablets (Apple iOS® & Android™) ***
A Handheld Web Portal + Push Notifications For Status Changes

Generac Mobile Link™ Remote Monitoring System
Cellular remote monitoring system for standby generators
Allows you to check generator's status, even when you're away

Personalized Web Portal w/ Dealer locator & Local Weather Updates
Generator status/history, battery voltage & Hz during operation
Adjustable maintenance schedule/log & remotely set exercise time

Email & Text Notifications Plus Maintenance Reminders
Be alerted of a successful exercise, change in status & faults
Allows up to 4 different accounts to receive emails & texts

Added Features
Installs in less than 15 minutes & is extremely user friendly
With or without power, you'll always know what's going on

1st Year Of Monitoring Is Included With Purchase
Annual & monthly plans from as little as $8/month

Compatibility: (*Not For Use With The Adv Wireless Monitor, 5951)
2008+ Air-Cooled & 2010+ Liquid Cooled Standby Generators
Not Compatible w/ EcoGen or CorePower Systems

*Note Liquid Cooled Models Require Harness (6478) Not Included


Model
  Model Number:6463
 UPC:696471064636
 Manufacturer Name:Generac
 Frequency:60 Hertz
Overview
 Weight:1 Lbs. (0.45 kilograms)
 Warranty:1 Year


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  3 Questions
Q: Can mobile link work thru my PC?
by Sam Frangipane from Connecticut on October 05, 2013

A: Thank you for your interest in Electric Generators Direct!

The Generac 6463, mobile link monitoring system is designed to provide some peace of mind while you are away from home. Using your computer, tablet or smart phone, Mobile Link provides a personalized web portal where you can view your generator’s status, maintenance schedule, event history and much more. Get emails or text notifications the moment there is any change in your generator’s status.
by Mike, Product Expert
Q: Last question of the day, can this be used with the 5951 advanced wireless monitor installed and if so do I still need another 6478 cable?
by Joe Russo from New York on September 07, 2013

A: Unfortunately with these items you can only use one at a time. So, if you already have model 5951 you cannot use model 6463 Mobile Link.

by Mike, Product Expert
Q: Does mobile link allow you to start a generator remotely?
by Nicholas from Michigan on July 22, 2013

A: Mobile link is a monitoring system only. The only remote options is to run a 12 min maintenance cycle to test the system.

by Mike, Product Expert
Generac 6463 Reviews & Ratings
Write Review
Overall Rating
Features
4/5
Quality
4/5
Performance
4/5
Value
3/5
Overall
3.6 out of 53.6 out of 53.6 out of 53.6 out of 53.6 out of 5
Pros
Unfortunately Up To This... (1)
Doesn't Connect With Wir... (1)
Easy To Use (10)
I'd Buy It Again (9)
Features (6)
Cons
Contract Is Expensive (1)
Can't Get It To Hook Up ... (1)
Worthless (1)
Unreliable (5)
Bad Instructions (4)
66% of respondents would recommend this product to a friend
30 Reviews  Sort by 
 
John A.
Brick, NJ
Purchased from Electric Generators Direct
Purchased 7/16/14
Most Helpful Positive Review
REVIEWED
SEP.
18
2014
5 out of 55 out of 55 out of 55 out of 55 out of 5
Easy And Wonderful Add-on
I got the Mobile Link as part of a promotion. This is a piece of mind, excellent upgrade for any generator...

Weekly I receive a text/email stating my generator has begun its weekly run cycle and the status of the generator is available to me by an app on my phone.

If you are away and are wondering if you have power...freezer still on, this is a worthwhile investment and easy to install.
Pros: Easy To Use
John Recommends This Generac Product
Was this review helpful?
10
Randy
Iron River, MI
Purchased from Electric Generators Direct
Purchased 4/25/13
Total Reviews
8 Reviews
Total Helpful Votes
69 Helpful Votes
Most Helpful Critical Review
REVIEWED
JAN.
20
2014
2 out of 52 out of 52 out of 52 out of 52 out of 5
Update To Nov 2013 Post
Purchased in May of '13, unit was hit and miss for 6 months and finally quit altogether in Nov. Generac replace the unit and this one seems to be functioning as advertised. But, it's only been 2 months of trouble free and reliable reporting. So we'll see how it goes.

Update - 11/14/2013
Got the new unit to replace the one the failed completely. Installed and did the activation. No top light on the unit which indicates enrollment, bottom and middle light are lit. Generac says,... more
Pros: Easy To Use, Features
Cons: Unreliable
Randy Does Not Recommend This Product
Was this review helpful?
30
Sam K.
Yardley, PA
Purchased from Electric Generators Direct
Purchased 9/9/14
REVIEWED
NOV.
12
2014
1 out of 51 out of 51 out of 51 out of 51 out of 5
Mobile Link
The mobile link unit does not work, the website is very poor and overall customer service is not good. It is very frustrating. Customer service hours are only 8 to 5.
Sam Does Not Recommend This Product
Mike, the Generator Expert
Product Expert
Sam,
The Generac Mobile Link does come with a 1 year warranty and we recommend calling Generac at 888-436-3722 if you are having problems with getting it to work.

Our hours of operation are
Monday - Thursday 8am to 6pm CST
Friday 9am to 5pm CST
Saturday 9am to 3pm CST

Although our hours of operation are limited we do have ways to send us an email and also submit Q&A's regarding products and any issues you may be having.
more
Was this review helpful?
00
Norman S.
Arlington, TX
Purchased from Electric Generators Direct
Purchased 10/16/14
Total Reviews
2 Reviews
REVIEWED
NOV.
07
2014
5 out of 55 out of 55 out of 55 out of 55 out of 5
Works As Prescribed
It was installed as instructed and sends me an email every time there are any changes to the system. So far the only changes are when the generator starts and stops during the weekly exercise.

I could also have it text me but I don't want to be receiving text messages in the middle of the night so I did not check that box. The only downside I can see coming is when a year has past and I start having to pay monthly fees.

I will cross (or not cross) that bridge when I get to it.
Norman Recommends This Generac Product
Mike, the Generator Expert
Product Expert
Norman,
Fortunately, the fees are as low as $8/month.
more
Was this review helpful?
00
Tom K.
Randolph, NJ
Purchased from Electric Generators Direct
Purchased 10/21/13
Total Reviews
2 Reviews
REVIEWED
JAN.
15
2014
1 out of 51 out of 51 out of 51 out of 51 out of 5
Save Your $$ Or Opt For The Battery As A Bonus
You can't register the Mobile Link w/o a credit card for the second year. There is no point in buying something or giving out your Credit Card Number for a system and product that is dysfunctional.
Pros: Price
Cons: Unreliable, Bad Instructions, Difficult To Use, Worthless
Tom Does Not Recommend This Product
Tom Would Recommend Electric Generators Direct To A Friend
Web Site
5/5

Service
5/5

Shipping
5/5
"The transaction went smoothly and the generator works like a Swiss watch."
 more
Was this review helpful?
41
Edward S.
Schwenksville, PA
Purchased from Electric Generators Direct
Purchased 12/14/13
Total Reviews
2 Reviews
REVIEWED
JAN.
11
2014
1 out of 51 out of 51 out of 51 out of 51 out of 5
Hot Happy
Hooked up to unit easy, but web site does not work, so it is no good to me!
Cons: Can't Get It To Hook Up O
Edward Does Not Recommend This Product
Mike, the Generator Expert
Product Expert
Edward,
Sorry to hear that you're having issues with their website. We're not aware of any issues regarding problems with the website. Here's is the link StandbyStatus.com

If the website is still not working for you here is their contact information.

855-GEN-VIEW (855-436-8439)
Hours: 7:00 am - 7:00 pm Mon-Fri (CST) and 8:00 am - 12:00 noon Saturday (CST)
more
Edward Would Recommend Electric Generators Direct To A Friend
Web Site
5/5

Service
5/5

Shipping
5/5
"I would recommend electric generators direct, but not the generac mobile link."
 more
Was this review helpful?
20
Joe M.
Shreveport, LA
Purchased from Electric Generators Direct
Purchased 2/24/14
Total Reviews
2 Reviews
REVIEWED
APR.
08
2014
5 out of 55 out of 55 out of 55 out of 55 out of 5
Contractor
I liked how easy it was to install and connect.
Pros: I'd Buy It Again, Easy To Use, Fast, Reliable
Joe Recommends This Generac Product
Was this review helpful?
10
Kenneth L.
Box Elder, SD
Purchased from Electric Generators Direct
Purchased 8/28/14
Total Reviews
2 Reviews
REVIEWED
OCT.
31
2014
2 out of 52 out of 52 out of 52 out of 52 out of 5
No Thanks
I wont be using this as there is a monthly charge that nobody mentioned, I would like to sell this to any one interested
Kenneth Does Not Recommend This Product
Mike, the Generator Expert
Product Expert
Kenneth,
The Mobile Link is a free item that was part of a promotion that is run by Generac. The Mobile Link service is free for the first year and if you wish to continue to get the service, Generac does charge a monthly fee. If you wish to cancel the service you can do so and there would be no cost to you.

The product page also states in the features that the 1st year of monitoring is included with purchase, and that annual & monthly plans are available afterwards from as little as $8/month.
more
Was this review helpful?
00
Richard Brown
New Caney, TX
Purchased from Electric Generators Direct
Purchased 10/16/14
REVIEWED
OCT.
18
2014
1 out of 51 out of 51 out of 51 out of 51 out of 5
You Have To Be Kidding!!
I haven't received mine yet but on the way...had I of known Generac was going to charge me a $100 a year to use the equipment I purchased to send a message to my phone I never would have purchased a generac.

What next...charge an annual fee to run my generator or they will remotely shut it down. This is garbage and generac needs to rethink this.
Richard Does Not Recommend This Product
Mike, the Generator Expert
Product Expert
Richard,
We're sorry to hear you're disappointed with the service.

On the product page (under Features), it states:

1st Year Of Monitoring Is Included With Purchase
•Annual & monthly plans from as little as $8/month.

There is no monthly charge for the generator. The charge is for their remote monitoring service, similar to how a home security system would charge for their service. If you have any questions or need more clarification, please give us a call at 1 (800) 800-3317.
more
Was this review helpful?
00
David K.
Somerset, NJ
Purchased from Electric Generators Direct
Purchased 7/2/14
Total Reviews
2 Reviews
REVIEWED
OCT.
09
2014
5 out of 55 out of 55 out of 55 out of 55 out of 5
Mobile Link
Excellent idea to keep one step ahead of a situation.
David Recommends This Generac Product
Was this review helpful?
00
Jim W
Waynetow3n, IN
Purchased from Electric Generators Direct
Purchased 8/28/14
Total Reviews
2 Reviews
REVIEWED
SEP.
30
2014
4 out of 54 out of 54 out of 54 out of 54 out of 5
Not Worth The Fee
Not worth the fee.
Jim Does Not Recommend This Product
Was this review helpful?
00
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