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Generac Mobile Link™ Cellular Remote Monitoring System

(Based on expert analysis, manufacturer ratings and customer reviews)
3.5 out of 53.5 out of 53.5 out of 53.5 out of 53.5 out of 5
19 Reviews
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  • Features
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  • 19
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*** New App For Smartphones & Tablets (Apple iOS® & Android™) ***
A Handheld Web Portal + Push Notifications For Status Changes

Generac Mobile Link™ Remote Monitoring System
Cellular remote monitoring system for standby generators
Allows you to check generator's status, even when you're away

Personalized Web Portal w/ Dealer locator & Local Weather Updates
Generator status/history, battery voltage & Hz during operation
Adjustable maintenance schedule/log & remotely set exercise time

Email & Text Notifications Plus Maintenance Reminders
Be alerted of a successful exercise, change in status & faults
Allows up to 4 different accounts to receive emails & texts

Added Features
Installs in less than 15 minutes & is extremely user friendly
With or without power, you'll always know what's going on

1st Year Of Monitoring Is Included With Purchase
Annual & monthly plans from as little as $8/month

Compatibility: (*Not For Use With The Adv Wireless Monitor, 5951)
2008+ Air-Cooled & 2010+ Liquid Cooled Standby Generators
Not Compatible w/ EcoGen or CorePower Systems

*Note Liquid Cooled Models Require Harness (6478) Not Included


Model
  Model Number:6463
 UPC:696471064636
 Manufacturer Name:Generac
 Frequency:60 Hertz
Overview
 Weight:1 Lbs. (0.45 kilograms)
 Warranty:1 Year


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  3 Questions
Q: Can mobile link work thru my PC?
by Sam Frangipane from Connecticut on October 05, 2013

A: Thank you for your interest in Electric Generators Direct!

The Generac 6463, mobile link monitoring system is designed to provide some peace of mind while you are away from home. Using your computer, tablet or smart phone, Mobile Link provides a personalized web portal where you can view your generator’s status, maintenance schedule, event history and much more. Get emails or text notifications the moment there is any change in your generator’s status.
by Jim, Product Expert
Q: Last question of the day, can this be used with the 5951 advanced wireless monitor installed and if so do I still need another 6478 cable?
by Joe Russo from New York on September 07, 2013

A: Unfortunately with these items you can only use one at a time. So, if you already have model 5951 you cannot use model 6463 Mobile Link.

by Jim, Product Expert
Q: Does mobile link allow you to start a generator remotely?
by Nicholas from Michigan on July 22, 2013

A: Mobile link is a monitoring system only. The only remote options is to run a 12 min maintenance cycle to test the system.

by Jim, Product Expert
Generac 6463 Reviews & Ratings
Write Review
Overall Rating
Features
4/5
Quality
4/5
Performance
4/5
Value
3/5
Overall
3.5 out of 53.5 out of 53.5 out of 53.5 out of 53.5 out of 5
Pros
Unfortunately Up To This... (1)
Doesn't Connect With Wir... (1)
I'd Buy It Again (9)
Easy To Use (7)
Price (4)
Cons
Can't Get It To Hook Up ... (1)
Worthless (1)
Unreliable (5)
Bad Instructions (4)
Durability (1)
67% of respondents would recommend this product to a friend
19 Reviews  Sort by 
 
William W.
Jonesville, LA
Total Helpful Votes
13 Helpful Votes
Most Helpful Positive Review
REVIEWED
MAY.
02
2013
5 out of 55 out of 55 out of 55 out of 55 out of 5
6463 Generac Mobile Link
This is a very nice piece to add to your generator. It allow me to monitor the status of my generator from anywhere. It also send a text & email if the status changes. The installation is very simple.It give me a piece of mind knowing that status of my generator. I travel a lot and I am away from home 5 to 6 days a week.I would recommend the mobile link for anyone who has generator.
Was this review helpful?
131
Glenn S.
East Hanover, NJ
Purchased from Electric Generators Direct
Purchased 6/15/13
Total Helpful Votes
26 Helpful Votes
Most Helpful Critical Review
REVIEWED
JUN.
22
2013
1 out of 51 out of 51 out of 51 out of 51 out of 5
Complete Disappointment
I just purchased and installed a Model 6463 Mobile Link to replace a Model 5951 Remote Monitor, what a complete disappointment. First it does not have the same features as the 5951 such as setting clock, changing from quiet mode to full speed when setting the exercise time, cannot remote start or remote start with switch over, could be added with a Pin code I'm sure. Second the service is very unreliable sometimes it takes up to 10 to 15 minutes to receive a status change. I have great Verizon... more
Cons: Low Quality, Unreliable
Glenn Does Not Recommend This Product
Jim, the Generator Expert
Product Expert
Glenn,
Thank you for reaching out to us. I am sorry to hear that this product is not currently meeting your expectations. I would like to take a minute to explain the differences between the local monitoring products and the cellular based Mobile Link, as I feel understanding the differences may illuminate the benefits of Mobile Link:

• The 5928 Basic Monitor and 5951 Advanced Wireless Monitor are devices that communicate on a local frequency. This local frequency is subject to interference at the house by other electronic devices and housing materials, while Mobile Link’s cellular connection provides reliable communication, even during power outages, nationwide.

• A local monitor communicates only to one generator, within a limited range of the generator. Mobile Link allows a customer to monitor multiple generators from anywhere in the world.

• The generator clock is designed to only be set once at installation by the installer, and thus the capability to change this was not a strongly requested feature for Mobile Link. During daylight savings, the Mobile Link does allow customers to change the exercise time, however it only allows the exercise to be run at the factory recommended speed since full power is not necessary (and simply puts extra wear on your generator).

• As the Mobile Link has to transmit its data through the internet to the user, there is a lag of approximately 5 to 15 minutes. This lag does not interfere with the accuracy or reliability of the information as there are safety checks to help ensure all messages are delivered within a reasonable time frame from when an event happens or attention is needed, allowing Mobile Link customers to proactively know, from anywhere in the world, that their generator will be ready when they need it.

• Mobile Link is designed to proactively keep customers informed, so notifications (proactive) are sent out before standbystatus.com is updated (reactive). The history log on standbystatus.com allows a customer to easily see the last 50 events that the generator has experienced.

• The transfer switch on the Generac standby generators automatically transfers from utility to generator power when there is a power failure. The generator also weekly exercises itself to make sure there are no problems and to circulate its internal fluids. Because of these automatic features, being able to manually start the generator at full load from a remote monitor has limited practical benefits, and was thus removed to make Mobile Link easier to understand and use.
more
Was this review helpful?
261
Joe M.
Shreveport, LA
Purchased from Electric Generators Direct
Purchased 2/24/14
Total Reviews
2 Reviews
REVIEWED
APR.
08
2014
5 out of 55 out of 55 out of 55 out of 55 out of 5
Contractor
I liked how easy it was to install and connect.
Pros: I'd Buy It Again, Easy To Use, Fast, Reliable
Joe Recommends This Generac Product
Was this review helpful?
00
Robert S.
Hinkley, OH
Purchased from Electric Generators Direct
Purchased 8/28/13
Total Reviews
2 Reviews
Total Helpful Votes
16 Helpful Votes
REVIEWED
SEP.
19
2013
5 out of 55 out of 55 out of 55 out of 55 out of 5
Haven't Installed It
Even though the first year is free, subsequent years will cost too much for the feature. Not sure, I will install it. Decide for yourself.
Pros: Features, High Quality
Robert Recommends This Generac Product
Jim, the Generator Expert
Product Expert
Robert,
Each new device comes with a one year cellular subscription. After that, subscription options vary from $12.50/month to $99/year annual plans. Plans automatically renew using the same payment method and plan selection for your convenience. Additional subscription time can be added at any time without penalty, though cancellation of prepaid plans may carry an early termination fee. Keep in mind that standard messaging/data rates from your mobile phone provider would apply if you opt to receive text/email notifications on your mobile phone.
more
Was this review helpful?
60
Joseph L.
Erie, PA
Purchased from Electric Generators Direct
Purchased 7/15/13
Total Reviews
2 Reviews
Total Helpful Votes
33 Helpful Votes
REVIEWED
AUG.
06
2013
5 out of 55 out of 55 out of 55 out of 55 out of 5
Do I Have To Drill A Hole In My New Generator ?
The Mobile Link installation was quite easy, however I didn't like drilling an 1 1/8 inch hole in my new generator housing (the factory put a small decal on the generator for drilling location) . Activation was easy and thorough . Now all I have to do is contact the generator and find its status wirelessly . Also at night If I see 3 blue lights and 1 green light on the generator, all is well .
Pros: Quiet, Price, Light Weight
Cons: Bad Instructions
Joseph Recommends This Generac Product
Joseph Would Recommend Electric Generators Direct To A Friend
Web Site
5/5

Service
5/5

Shipping
5/5
"The price of the Mobile Link was great , FREE."
 more
Was this review helpful?
61
Bryan J.
Tomball, TX
Purchased from Electric Generators Direct
Purchased 8/7/13
Total Reviews
2 Reviews
REVIEWED
SEP.
24
2013
4 out of 54 out of 54 out of 54 out of 54 out of 5
Nice Gadget
Came with the generator. Handy information. Let's you know when the unit runs and could be helpful troubleshooting down the road if problems occur. Should be very helpful for maintenance reminders.

Instructions had photos of older generator control panel. Had to call Generac to find out where to plug the connector from the remote into the generator control panel was located. Turns out they put a sticker over the port. Peeled off the sticker and plugged it in. Works great and easy to... more
Pros: I'd Buy It Again, Easy To Use, Price
Cons: Bad Instructions
Bryan Recommends This Generac Product
Was this review helpful?
20
Randy
Iron River, MI
Purchased from Electric Generators Direct
Purchased 4/25/13
Total Reviews
8 Reviews
Total Helpful Votes
67 Helpful Votes
REVIEWED
JAN.
20
2014
2 out of 52 out of 52 out of 52 out of 52 out of 5
Update To Nov 2013 Post
Purchased in May of '13, unit was hit and miss for 6 months and finally quit altogether in Nov. Generac replace the unit and this one seems to be functioning as advertised. But, it's only been 2 months of trouble free and reliable reporting. So we'll see how it goes.

Update - 11/14/2013
Got the new unit to replace the one the failed completely. Installed and did the activation. No top light on the unit which indicates enrollment, bottom and middle light are lit. Generac says,... more
Pros: Easy To Use, Features
Cons: Unreliable
Randy Does Not Recommend This Product
Was this review helpful?
10
Gerald H.
Hamburg, NY
Purchased from Electric Generators Direct
Purchased 10/22/13
Total Reviews
2 Reviews
REVIEWED
NOV.
16
2013
2 out of 52 out of 52 out of 52 out of 52 out of 5
Low Value
The unit was installed on my Gemerac generator. When I went to register it on the web site I found that the first year is free after that a fee is charged. I do not think that knowing the status would be worth a yearly fee. I will not subscribe for monitoring once the free year has expired.
Gerald Does Not Recommend This Product
Jim, the Generator Expert
Product Expert
Gerald,
We clearly state on the product's page that their is a monthly fee after the first year.

1st Year Of Monitoring Is Included With Purchase
•Annual & monthly plans from as little as $8/month
more
Was this review helpful?
10
Robert B.
Constantine, MI
Purchased from Electric Generators Direct
Purchased 9/4/13
REVIEWED
NOV.
06
2013
2 out of 52 out of 52 out of 52 out of 52 out of 5
Not As Advertised
After spending the extra money to add this to my home generator system I was disappointed to find that the unit failed to connect to the web for communication with my computer. As expensive as this unit was, I expected it to connect with the web and communicate with my comuter seemlessly. This did not happen. Shortly after connecting it, I received a notice that the connection was disabled. I am not satisfied with the performance of this expensive add on.
Pros: Doesn't Connect With Wireless Network
Cons: Unreliable
Robert Does Not Recommend This Product
Jim, the Generator Expert
Product Expert
Robert,
If you think it may be defective, I would suggest contacting Generac directly for warranty service. They can be reached directly @ (888) 436-3722 x5381
more
Was this review helpful?
10
Michael M.
Oakdale, NY
Purchased from Electric Generators Direct
Purchased 8/20/13
REVIEWED
OCT.
01
2013
2 out of 52 out of 52 out of 52 out of 52 out of 5
Not Working
Installed and could not receive a signal.had power and double checked the Install.when I called they said sometimed they just don't work and that they would be sending another unit to swap out.It has been almost two weeks and still waiting.glad I did not pay the 279.00 for it.or whatever it cost.The geny is great and all hooked up, but not too impressed with this mobile link unit.
Cons: Unreliable
Michael Recommends This Generac Product
Was this review helpful?
32
Tom K.
Randolph, NJ
Purchased from Electric Generators Direct
Purchased 10/21/13
Total Reviews
2 Reviews
REVIEWED
JAN.
15
2014
1 out of 51 out of 51 out of 51 out of 51 out of 5
Save Your $$ Or Opt For The Battery As A Bonus
You can't register the Mobile Link w/o a credit card for the second year. There is no point in buying something or giving out your Credit Card Number for a system and product that is dysfunctional.
Pros: Price
Cons: Unreliable, Bad Instructions, Difficult To Use, Worthless
Tom Does Not Recommend This Product
Tom Would Recommend Electric Generators Direct To A Friend
Web Site
5/5

Service
5/5

Shipping
5/5
"The transaction went smoothly and the generator works like a Swiss watch."
 more
Was this review helpful?
00
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