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The Generac mobile link™ cellular remote monitoring system is available for purchase today.

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Generac Mobile Link™ Cellular Remote Monitoring System

(Based on expert analysis, manufacturer ratings and customer reviews)
3.7 out of 53.7 out of 53.7 out of 53.7 out of 53.7 out of 5
47 Reviews
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  • Features
  • Specs
  • 3
    Q&A 
  • 47
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  • Articles
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Product Video Disclaimer: "PED is not responsible for any variances from the product in this video and the item you purchase. Please review all product specs prior to purchase."

*** New App For Smartphones & Tablets (Apple iOS® & Android™) ***
A Handheld Web Portal + Push Notifications For Status Changes

Generac Mobile Link™ Remote Monitoring System
Cellular remote monitoring system for standby generators
Allows you to check generator's status, even when you're away

Personalized Web Portal w/ Dealer locator & Local Weather Updates
Generator status/history, battery voltage & Hz during operation
Adjustable maintenance schedule/log & remotely set exercise time

Email & Text Notifications Plus Maintenance Reminders
Be alerted of a successful exercise, change in status & faults
Allows up to 4 different accounts to receive emails & texts

Added Features
Installs in less than 15 minutes & is extremely user friendly
With or without power, you'll always know what's going on

1st Year Of Monitoring Is Included With Purchase
Annual & monthly plans from as little as $8/month

Compatibility: (*Not For Use With The Adv Wireless Monitor, 5951)
2008+ Air-Cooled & 2010+ Liquid Cooled Standby Generators
Not Compatible w/ EcoGen or CorePower Systems

*Note Liquid Cooled Models Require Harness (6478) Not Included
Model
  Model Number:6463
 UPC:696471064636
 Manufacturer Name:Generac
 Frequency:60 Hertz
Overview
 Weight:1 Lbs. (0.45 kilograms)
 Warranty:1 Year


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  3 Questions
Q: Can mobile link work thru my PC?
by Sam Frangipane from Connecticut on October 05, 2013

A: Thank you for your interest in Electric Generators Direct!

The Generac 6463, mobile link monitoring system is designed to provide some peace of mind while you are away from home. Using your computer, tablet or smart phone, Mobile Link provides a personalized web portal where you can view your generator’s status, maintenance schedule, event history and much more. Get emails or text notifications the moment there is any change in your generator’s status.
by Mike, Product Expert
Q: Last question of the day, can this be used with the 5951 advanced wireless monitor installed and if so do I still need another 6478 cable?
by Joe Russo from New York on September 07, 2013

A: Unfortunately with these items you can only use one at a time. So, if you already have model 5951 you cannot use model 6463 Mobile Link.

by Mike, Product Expert
Q: Does mobile link allow you to start a generator remotely?
by Nicholas from Michigan on July 22, 2013

A: Mobile link is a monitoring system only. The only remote options is to run a 12 min maintenance cycle to test the system.

by Mike, Product Expert
Generac 6463 Reviews & Ratings
Overall Rating
Features
4/5
Quality
4/5
Performance
4/5
Value
3/5
Overall
3.7 out of 53.7 out of 53.7 out of 53.7 out of 53.7 out of 5
Pros
Easy To Use (12)
I'd Buy It Again (9)
Features (6)
Price (4)
Fast (3)
Cons
Unreliable (6)
Bad Instructions (4)
Contract Is Expensive (1)
Can't Get It To Hook Up ... (1)
Durability (1)
70% of respondents would recommend this product to a friend
47 Reviews  Sort by 
 
Michael
Purchased from Electric Generators Direct
Purchased 12/16/14
Most Helpful Positive Review
REVIEWED
JAN.
24
2015
5 out of 55 out of 55 out of 55 out of 55 out of 5
Great Product
This is a must have item for anyone with a whole house generator. I installed it myself in about 15 minutes. About a week later I received an email and text that the generator was low on coolant, which is a fault causing the generator to shut down.

I never would have known the generator was in a fault mode until the power went out and my generator failed to work.

I topped it off with antifreeze and the unit is ready to run should the power go out. I can monitor the generator from my... more
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Michael Recommends This Generac Product
Was this review helpful?
49
Ren F.
Franklin Lakes, NJ
Total Reviews
4 Reviews
Total Helpful Votes
12 Helpful Votes
Most Helpful Critical Review
REVIEWED
DEC.
07
2015
2 out of 52 out of 52 out of 52 out of 52 out of 5
Waste Of Money
First one failed out of the box. Second one worked after verizon had to recognize. Now after a year I have to pay 100.00 yearly fee. What BS. I took the unit off my generator and am selling on ebay. Now I have the wireless monitor. See my review on that poor piece of hardware.
Ren Does Not Recommend This Product
Manufacturer Response
Brand Rep
Ren,
We are sorry to learn of the issues that you initially experienced. As you have alluded, and as mentioned on our website's product page, flexible data packages are available for the Mobile Link™ Remote Monitoring System after the first free year of service. If you are interested in learning more about the data packages that are currently available to you, or if you would like to discuss your personal experience with us in further detail, please know that we can be reached 24/7 at 888-GENERAC (436-3722).
more
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26
Donald M.
Enterprise, AL
Purchased from Electric Generators Direct
Purchased 7/24/13
REVIEWED
NOV.
24
2015
5 out of 55 out of 55 out of 55 out of 55 out of 5
Home Or Away, It Always Works
I installed the Generac Mobile Link when I bought my Generac 20 kw generator over 2 years ago. At home or away, I get my programmed notifications when the generator is in exercise mode (12 - 15 mins) or ready to run. I am also notified if it is required due to any power outages. That is over 150 notifications since the Mobile Link was installed. With the Mobile Link app on both my smart phone and my wife's smart phone, we get simultaneous notifications without fail since we are often away... more
Donald Recommends This Generac Product
Was this review helpful?
56
Chris
Cincinnati, OH
Purchased from Electric Generators Direct
Purchased 4/12/16
Total Reviews
2 Reviews
REVIEWED
APR.
14
2016
5 out of 55 out of 55 out of 55 out of 55 out of 5
Good Generator, Poor Accessory Part 2
I am pleased to report that Electricalgeneratorsdirect quickly sent me a new Mobile Link unit. Very prompt customer service. Thank you.
Chris Recommends This Generac Product
Was this review helpful?
04
Chris
Purchased from Electric Generators Direct
Purchased 7/14/15
Total Reviews
2 Reviews
REVIEWED
APR.
12
2016
1 out of 51 out of 51 out of 51 out of 51 out of 5
Good Generator, Poor Accessory
Installed myself (homeowner) without trouble. Eventually installed the $300 Mobile-Link accessory and it's completely non-operational (no lights, dead unit). Contacted electricgeneratorsdirect who told me call Generac who told me need "authorized service dealer" as in-between. That's another $250 minimum. The unit is simple to install but mine simply doesn't operate. I asked Generac for a new one as you need to register it online for service to begin so they can easily tell that... more
Chris Does Not Recommend This Product
Mike, the Generator Expert
Product Expert
Chris,
Sorry about the issues you're having with the Mobile Link and the miss-communication. For an item like this (accessory), I'm not exactly sure why Generac told to you to contact an Authorized Service Dealer. We have already started the process to get a replacement out to you. Hopefully this one won't give you any problems. Please let us know if you need any additional support in the future.
more
Manufacturer Response
Brand Rep
Chris,
We're sorry to learn of your frustrating experience. So that we can connect you directly with a Mobile Link Specialist who should be able to provide further assistance, please contact us directly at 888-GENERAC (436-3722). Calling this number will also allow us to document a case for your personal experience. We look forward to working with you in the near future to get this issue resolved. Again, we apologize for this unfortunate scenario.
more
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04
Edward S.
Sun Prairie, WI
Purchased from Electric Generators Direct
Purchased 10/27/15
Total Reviews
7 Reviews
REVIEWED
DEC.
08
2015
5 out of 55 out of 55 out of 55 out of 55 out of 5
Great Peace Of Mind
I bought this mainly for resale of our home when the time came. My electrical installed with out a hitch. Unit works as intended. I get emails so I know the unit is running it's test. I can even assigned an email address of an authorized Generac service installer to receive emails. This allows me to have a service contract and the notification automatic in case there is a problem with the generator.

The first year of service is free. From then on you pay a monthly monitoring fee if you... more
Edward Recommends This Generac Product
Was this review helpful?
26
James N.
Garnet Valley, PA
Purchased from Electric Generators Direct
Purchased 7/28/15
REVIEWED
SEP.
10
2015
4 out of 54 out of 54 out of 54 out of 54 out of 5
Works Well, But It Took Some Time
After about 3 day of trying to get into the StandbyStatus.com site I finally realized I should have been on the mobile link web site. Need to change you literature!

Got it hooked up but on bottom 2 lights on. Had to call technical and after 2 days they finally had the third light on. Sends status messages and seem to work well.
James Recommends This Generac Product
Was this review helpful?
15
Robert
Purchased from Electric Generators Direct
Purchased 7/28/15
REVIEWED
AUG.
18
2015
4 out of 54 out of 54 out of 54 out of 54 out of 5
Its Doing What It Should Now
I bought the Mobile Link because I lost power at my house but only my house but lucky I was home otherwise it never would of got reported until I got home on the weekend and the generator would of been running for days without me knowing about it.

Got the first Mobile Link from Amazon and it would not receive the Verizon signal so I sent it back. I order another one for Generators Direct and hooked it up. This one would connect but no top light after signing up. I signed up for text and... more
Pros: Easy To Use, Fast
Cons: Expensive
Robert Recommends This Generac Product
Manufacturer Response
Brand Rep
Robert,
We are sorry to learn of the issues that you initially experienced with your Mobile Link remote monitoring device. However, we are pleased to learn that your issues have since been remedied and that the unit is now functioning appropriately. If you have any other product-related comments, questions, or concerns, please do not hesitate to contact us directly at 888-GENERAC (436-3722).
more
Was this review helpful?
04
John B.
Rockaway, NJ
Purchased from Electric Generators Direct
Purchased 12/3/15
REVIEWED
DEC.
25
2015
5 out of 55 out of 55 out of 55 out of 55 out of 5
12th One For 12th Generator
Peace of mind is the best reason people want these for their generators. I get the reports as well as the owners. Always work. The liquid cooled units need a wiring harness that is easy to install. All good.
John Recommends This Generac Product
Was this review helpful?
05
Glenn S.
East Hanover, NJ
Purchased from Electric Generators Direct
Purchased 6/15/13
Total Helpful Votes
36 Helpful Votes
REVIEWED
JUN.
22
2013
1 out of 51 out of 51 out of 51 out of 51 out of 5
Complete Disappointment
I just purchased and installed a Model 6463 Mobile Link to replace a Model 5951 Remote Monitor, what a complete disappointment. First it does not have the same features as the 5951 such as setting clock, changing from quiet mode to full speed when setting the exercise time, cannot remote start or remote start with switch over, could be added with a Pin code I'm sure. Second the service is very unreliable sometimes it takes up to 10 to 15 minutes to receive a status change. I have great Verizon... more
Cons: Low Quality, Unreliable
Glenn Does Not Recommend This Product
Mike, the Generator Expert
Product Expert
Glenn,
Thank you for reaching out to us. I am sorry to hear that this product is not currently meeting your expectations. I would like to take a minute to explain the differences between the local monitoring products and the cellular based Mobile Link, as I feel understanding the differences may illuminate the benefits of Mobile Link:

• The 5928 Basic Monitor and 5951 Advanced Wireless Monitor are devices that communicate on a local frequency. This local frequency is subject to interference at the house by other electronic devices and housing materials, while Mobile Link’s cellular connection provides reliable communication, even during power outages, nationwide.

• A local monitor communicates only to one generator, within a limited range of the generator. Mobile Link allows a customer to monitor multiple generators from anywhere in the world.

• The generator clock is designed to only be set once at installation by the installer, and thus the capability to change this was not a strongly requested feature for Mobile Link. During daylight savings, the Mobile Link does allow customers to change the exercise time, however it only allows the exercise to be run at the factory recommended speed since full power is not necessary (and simply puts extra wear on your generator).

• As the Mobile Link has to transmit its data through the internet to the user, there is a lag of approximately 5 to 15 minutes. This lag does not interfere with the accuracy or reliability of the information as there are safety checks to help ensure all messages are delivered within a reasonable time frame from when an event happens or attention is needed, allowing Mobile Link customers to proactively know, from anywhere in the world, that their generator will be ready when they need it.

• Mobile Link is designed to proactively keep customers informed, so notifications (proactive) are sent out before standbystatus.com is updated (reactive). The history log on standbystatus.com allows a customer to easily see the last 50 events that the generator has experienced.

• The transfer switch on the Generac standby generators automatically transfers from utility to generator power when there is a power failure. The generator also weekly exercises itself to make sure there are no problems and to circulate its internal fluids. Because of these automatic features, being able to manually start the generator at full load from a remote monitor has limited practical benefits, and was thus removed to make Mobile Link easier to understand and use.
more
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362
Kim G.
Sheridan, AR
Purchased from Electric Generators Direct
Purchased 10/22/14
Total Reviews
2 Reviews
Total Helpful Votes
18 Helpful Votes
REVIEWED
DEC.
04
2014
2 out of 52 out of 52 out of 52 out of 52 out of 5
Not Worth It To Me
I have chosen not to install the monitoring system due to bad reviews and I am bothered by the 1 year service at no cost to get you hooked then having to pay a monthly fee for continued service. No thanks.
Kim Does Not Recommend This Product
Mike, the Generator Expert
Product Expert
Kim,
We are sorry to hear you are not happy with the design and service program associated with this product. We suggest contacting Generac directly. They manufacture and warranty the product and I'm sure they would appreciate your feedback. Generac can be reached at 888-436-3722.
more
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153
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